Job Description

About Us

24Translate is a leading language service provider in the DACH region, delivering high-quality

translation and interpretation services

for a wide range of clients. As part of the

DigitalTolk Group

, we are scaling our operations to meet growing demand in the market and ensuring world-class service delivery to our customers.We are now looking for a

Head of Operations DACH

to take ownership of our operational organization, drive efficiency, and ensure that our delivery meets the highest standards of quality, timeliness, and cost-effectiveness.

Key Responsibilities

Operational Leadership:

Lead and manage the operations teams in DACH including

Text Translation Project Managers

,

Customer Service / Booking Organization

, and

Interpreter Call Center

.

Service Delivery:

Ensure high-quality and on-time delivery of translation and interpretation assignments.

Talent Management:

Secure and manage a strong pool of freelance and in-house linguists, interpreters, and project managers to meet client demand.

Process & Efficiency:

Optimize workflows, implement best practices, and drive operational excellence across translation and interpretation services.

Quality & Compliance:

Ensure delivery meets client requirements, quality standards, and contractual obligations.

Financial Responsibility:

Manage cost efficiency and operational budgets, ensuring profitability of service delivery.

Customer Focus:

Collaborate closely with sales and account management to ensure seamless client experience and resolve operational issues quickly.

Technology & Innovation:

Work with internal tech/product teams to improve tools, automate processes, and leverage technology for scalability.

Leadership & Development:

Build, coach, and inspire high-performing teams in Customer Service and Project Management.

Requirements

Proven experience (7+ years) in

operations leadership

within a service delivery or BPO environment, ideally in

language services, customer service, or related industries

. Strong understanding of

translation and interpretation workflows

is a clear advantage. Demonstrated success in

leading multi-team operations

(PMs, customer service, call center). Track record in driving

cost efficiency while maintaining high service quality

. Excellent people leadership and talent development skills. Data-driven and structured, with strong analytical and problem-solving abilities. Fluent in

German and English

(spoken and written). Additional languages are a plus. Based in DACH region, with willingness to travel occasionally.

What We Offer

A key leadership role in a

fast-growing, international language service provider

. Opportunity to shape and scale operations in one of our most important markets. A culture that values

customer focus, teamwork, and innovation

. Competitive compensation package and benefits. Flexible working arrangements, with presence in Hamburg preferred.

Location:

Hamburg (preferred) / Remote within DACH