Job Description

Sales & Merchant Operations



Berlin, Germany



Full-time



About Wolt



At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.



As the Head of Merchant Process Excellence at Wolt, you’ll lead the charge in designing and scaling world?class operational processes that empower our merchants’ success - from End-to-end process design to day?to?day execution and performance growth. Reporting to the Global Merchant Operations Sr. Director, you’ll define and elevate global process standards, working closely with our country and central teams to ensure consistent operational excellence across our fast?growing merchant base. Your work will directly enhance merchant experience, operational efficiency, and ensuring Wolt is the preferred partner of choice for local businesses.



What you’ll be doing

Design & Optimize:

Be accountable for building and continuously refining our end?to?end processes (e.g. image operations), establishing performance monitoring, and clear escalations paths - ensuring seamless scalability across regions

Drive Continuous Improvement:

Ensure we are continuously optimizing our processes with visible short- mid- and long-term improvements

Cross?Functional Leadership:

Collaborate with product, central operations, sales, Wolt countries and analytics to align on process improvements and roll out best practices globally

Measure & Improve:

Set clear metrics (e.g. data accuracy, process compliance) and use strong analytical insights to drive measurable process efficiency gains

Champion Quality & Consistency:

Create playbooks, training materials, and guidelines that enhance consistency and excellence across geographies and teams

Lead Change:

Be the internal champion for process excellence - drive adoption of new workflows, tools, and change initiatives with clarity and impact

Day-to-day in this role, you will

Analyze performance data to prioritize changes with the highest impact

Lead cross-functional discussions to identify bottlenecks and align on process improvements globally and on a country level

Drive fundamental process re-design initiatives and define the “target picture” for how merchant operations processes should run at scale

Develop and maintain clear process documentation, playbooks, and training materials

Ensure new tools and workflows are integrated smoothly into merchant operations with the right mechanisms to drive accountability

Partner with local teams and 3P external resources to pilot solutions, gather feedback, and refine global standards

Track and communicate progress to leadership, highlighting tangible impact and next steps

Drive operational consistency across countries, in line with global best practices, and identify process improvement opportunities

Hold accountable, support and coach country leads to ensure smooth team operations

Collaborate with local GMs & other stakeholders (e.g. Sales, AM team) to align on priorities

Foster best practice sharing across countries and globally

Our humble expectations

You have deep operational and process design experience, ideally in high-growth, multi-market tech or marketplace environments

You have attention to detail, paired with the ability to prioritize pragmatically and move fast

You communicate clearly and with intent - both aligning stakeholders or guiding your team

You are a proactive leader and collaborator - able to influence without direct authority, align diverse stakeholders, and rally teams around process improvements

You’re analytical and always looking for the signal in the noise - and how to act on it

You roll up your sleeves, fix what’s broken, and don’t wait to be told where to add value

You collaborate across functions and regions, and you’re someone others naturally turn to for direction and clarity



Our Commitment to Diversity and Inclusion



We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



TeamOur visionOur cultureOur people

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story

Team

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

Our vision

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

Our people



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story