Job Description

Shape the next chapter of patient-centered healthcare — with elegance, speed, and heart.

At

DrAnsay

, we’re one of Europe’s fastest-growing digital health platforms, giving thousands of patients seamless access to medical cannabis. With a bold vision and AI-first approach, we’re building a healthcare experience that’s intuitive, personal, and loved by our users.


As

Head of Customer Experience

, you’ll join a high-talent, high-trust environment where CX is strategic. You’ll lead our next wave of scale with creativity and precision — designing smart, human-centric systems that power satisfaction and growth.

What you’ll do

Lead and scale

a lean, multilingual, automation-first support team

Design the CX architecture

across support, lifecycle, logistics, and retention — powered by AI and smart tooling

Implement automation

that enhances speed and satisfaction: GPT-based flows, internal copilots, proactive nudges

Build insight loops

with Product, Tech, and Marketing — turning patient feedback into growth

Standardize operations

with clear ownership, smart SOPs, and scalable processes

Act as the voice of the patient

in strategic decisions — bringing empathy, clarity, and data to the table

What you bring

5+ years in CX, Lifecycle, or Operations — with at least 2 years in a leadership role Proven experience scaling CX in fast-growing or tech-driven environments Deep knowledge of support platforms, automation tools, and performance metrics Strategic mindset, hands-on execution, and a love for building clean systems Strong communication — clear, direct, and inspiring across functions Bonus: healthtech, regulated markets, or medical cannabis experience Based in or near the EU time zone (±2h)

What We Offer:

#Healthy420:

Be part of the future of healthcare, enabling safe access to medical cannabis.

#AttractiveCompensation:

Enjoy a top-notch salary.

#CreativeFreedom:

Your ideas matter—bring them to life!

#TeamSpirit:

Collaborate with passionate small teams that make a big impact.

#GrowthOpportunities:

Dedicate time to personal development and continuous learning.