Job Description

Munich Performance Marketing & Customer Analytics HEAD Head of Customer Analytics (f/m/d)



To support our Customer Analytics team we are searching for a Head of Customer Analytics (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

You are responsible for creating customer insights and advanced customer analytics and for driving customer-centric, data-driven decisions across business units



You are leading the Customer Analytics team, managing a cross-functional team of data scientists, business analysts and campaign managers



The team owns customer analytics and customer insights incl. customer segment definitions, identification of customer base development trends, creation of growth strategies per segment / department group, developing customer behavior modelling, and executing custom-targeted campaigns



You develop the Customer Analytics Roadmap for business and analytical projects, proactively identifying potential for Customer Analytics to drive business value



You encourage collaboration with other teams including Customer Experience, Retail, E-Mail Marketing, Online Marketing, Shop Management, BI, IT etc.



You prioritize projects in your team in line with the customer analytics roadmap



You manage your team members’ individual development with on-the-job sparring and by providing dedicated individual development plans WHO YOU ARE

7+ years of experience in Customer Analytics, Data Science, Marketing Automation, CRM or a similar role



Strong understanding of customer analytics, behavioral modelling, CRM business drivers and targeted customer communication



Strong management skills, analytical and strategic thinking



Advanced, hands-on knowledge of statistical methods and tools (e.g. SQL, Python, R, Excel)



Experience in advanced analytical modelling / predicative analytics projects



Very good Excel skills, experience with Power BI or Tableau are a plus



Fluent in Business English, experienced in stakeholder communication on all levels of data literacy and seniority including experience in collaboration with C-levels



Experience in leading a culturally diverse (project) team, working in a complex organizational environment and driving change across the organization and within your department WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days



Mobile office with up to 20% of your total contracted hours (job and position permitting)



10 days/year of mobile office abroad in EU-countries (job and position permitting)



Language & e-learning courses



Staff discount of up to 30%



Company pension scheme



Discounted membership for selected sports platforms & gyms



Discounted travel card



Access to LinkedIn Learning



Individual support on mental health & well-being (e.g. compatibility work and family life)



Social Day



Employee Share Purchase Plan WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.



Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.



Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.