Job Description

Overview

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At Aleph Alpha, we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty, ethical development, and societal benefit. Our generative AI offering empowers businesses, governments, and individuals to achieve their full potential.

Team

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This role is part of the Enablement & Academy team, responsible for empowering customers, partners, internal teams, and the research community to succeed with Aleph Alpha’s technology. As

GenAI Training Specialist

, you will design, deliver, and scale face-to-face training programs that drive adoption of our AI solutions across both business and technical user groups at our customers and partners.


You will work closely with our Customer Success Managers (CSMs) to implement scalable training models, such as train-the-trainer programs, ensuring our customers and partners are equipped to maximize value from Aleph Alpha’s products.

Your responsibilities

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Training Program Design & Delivery

Design and deliver high-quality, engaging, and hands-on face-to-face training sessions for diverse audiences, including knowledge workers, business users, AI engineers, and IT administrators Tailor training content and delivery methods to the specific needs and skill levels of business and technical participants

Customer Adoption & Enablement

Partner with CSMs to embed training as a core driver of large-scale customer adoption Develop scalable training models, including train-the-trainer programs, customer champion networks, and community-building initiatives

End-to-End Training Execution

Own the full training lifecycle – from needs assessment and agenda design to delivery, follow-up, and impact measurement Coordinate logistics for in-person sessions, including venue, materials, and participant communication

Collaboration & Content Alignment

Work closely with Learning Experience Designers and Product teams to ensure training content is accurate, up-to-date, and aligned with product capabilities and customer use cases Gather feedback from learners and stakeholders to continuously refine training approaches

Measurement & Impact

Define KPIs for training success, track participant engagement, and measure knowledge retention and adoption impact Report on outcomes and recommended enhancements to maximize customer value and product adoption

Your profile

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Training Facilitation Expertise:

Proven experience designing and delivering engaging in-person training for both business and technical audiences, ideally in a technology or SaaS context

GenAI & Product Knowledge:

Understanding of generative AI systems and concepts and their application in real-world workflows Familiarity with technical environments relevant to AI engineers and IT administrators is a plus

Customer-Centric Mindset:

Skilled at translating customer needs into impactful training solutions that drive business outcomes

Scalable Training Approaches:

Experience implementing train-the-trainer models and building learning communities within customer organizations

Strong Collaboration Skills:

Ability to work cross-functionally with Customer Success, Product, and Learning teams to deliver seamless customer experiences

Communication Skills:

Excellent facilitation, presentation, and interpersonal skills in English; German is a plus

Organized & Results-Oriented:

Strong project management skills to handle multiple training programs simultaneously while maintaining high quality

What you can expect from us

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Become part of an AI revolution! 30 days of paid vacation Access to a variety of fitness & wellness offerings via Wellhub Mental health support through nilo.health Substantially subsidized company pension plan for your future security Subsidized Germany-wide transportation ticket Budget for additional technical equipment Regular team events to stay connected Flexible working hours for better work-life balance and hybrid working model Virtual Stock Option Plan * JobRad Bike Lease