Job Description

Fotografiska Berlin – the contemporary museum of photography, art, and culture – opened in September of 2023 with a mission to inspire new perspectives and spark conversations through photography and contemporary art. More than a museum, it’s a vibrant cultural space in the heart of the city, where art, creativity, hospitality, and community come together.


As part of the global Fotografiska family — with locations in Stockholm, Shanghai, Tallinn, and soon Oslo — we provide a vibrant platform for creative expression and critical dialogue, making culture accessible and cultivating community in everything we do.


Join our dynamic team, and shape with us a forward-thinking museum experience that captures and expands Berlin's unique energy.

The Role

The Front of House Operations Coordinator plays a key role in ensuring smooth daily operations across Front of House, operations, handling logistics and shared spaces at Fotografiska Berlin. This position combines operational coordination, facility oversight acting as a central point between internal teams and service providers.


The role requires strong organisational skills, hands-on operational support, and a proactive mindset to maintain high standards across visitor-facing and back-of-house environments.

Key Responsibilities

Front of House & Public Space Operations

Conduct regular FOH touch-ups to ensure presentation, cleanliness, and readiness throughout operating hours Perform exhibition hall touch-ups to maintain visual and spatial standards Oversee toilet touch-ups in coordination with our Housekeeping Supervisor Support overall guest experience through continuous space monitoring and issue resolution

Receiving & Logistics

Manage package receiving Track, document, and report received packages Support the drafting and maintenance of Standard Operating Procedures (SOPs) related to receiving and logistics Coordinate logistics with GEX and Retail, including:

+ Restocking
+ Ordering
+ Inventory checks


Access Control & Compliance

Act as Work Permit Controller Ensure daily sign-ins and sign-outs are completed correctly Manage access-related SOPs, including:

+ Badges
+ Keys
+ Visitor and contractor access documentation


Locker Management

Serve as Locker Key Holder, responsible for:

+ Daily locker checks
+ Resetting and troubleshooting locker issues
+ Reporting malfunctions or misuse
Support the development and upkeep of locker-related SOPs

Security & Cleaning Coordination

Act as Security Team Lead, including:

+ Scheduling and shift planning
+ Recruitment support
+ Day-to-day coordination
Oversee cleaning reporting, ensuring standards are met and issues are escalated appropriately

Visual Merchandising & Retail Support

Support VM interior construction projects in collaboration Provide Retail Operations assistance, including:

+ Event set-up and dismantling


Operational support during peak times or special events

Skills & Experience

Experience in operations, facilities management, hospitality, or cultural institutions preferred Strong organisational and coordination skills Ability to manage multiple operational areas simultaneously Comfortable working with SOPs and process documentation Leadership experience or readiness to take on team coordination responsibilities Hands-on, solution-oriented mindset Strong communication skills in a cross-functional environment

At Fotografiska Berlin, we offer more than a job. You’ll be part of a creative, international cultural institution with a collaborative team, inspiring work environment, and opportunities to grow while contributing to art, culture, and community.

What we offer

Financial support for your everyday life, including mobility and food subsidies A strong foundation for the future with a company pension scheme (bAV) and a 20% employer contribution Additional health coverage through our company health insurance (bKV) with Barmenia "Well You 600*" wellbeing benefit, supporting your physical and mental health
WellPass membership with access to fitness, wellness, and health offers Exclusive access to the Corporate Benefits program Generous staff discounts at our Fotografiska Retail Shop, Café and Bar, and across BHG’s hospitality venues, including Restaurant & Bar Veronika, Bar Clara, Clärchens Ballhaus, Kleiner August Wine Bar, and Ember Open Fire Cooking * 30 days of paid vacation for full-time positions, so you can truly recharge