Job Description

Date:

Jul 18, 2025

Location:

Frankfurt, HE, DE

Company:

Suntory Global Spirits

What makes this a great opportunity?

This is an operational role within the customer service team. This position is limited (fixed-term) to 12 months.


Position will be part of the Supply Chain Fulfillment Team German & Northern Europe reporting to the Senior Customer Collaboration Manager Germany & Northern Europe

Position will be responsible for Northern Europe (NE) customer service OTC daily business duties (sales order management, customer outbound, claim handling)

This role will be the SAP Key-User for the GER & NE Customer Service and Master Data Team This role will further drive our automation journey for GER & NE


o EDI (Order/Invoice)

o DESADV

o ESKER (Order/Claims)
This role will interface with the Supply Network Planning Team, with third party logistics stakeholders and distributors, Commercial Manager & Finance.

Role Responsibilities

Order management (Availability and plausibility check, data dispatch)

Monthly NE market touch base

OTC development meetings [Owner] (Identify SAP improvements, Monitor IT tickets) Contact person for dispatchers of customers and service providers Ensuring delivery service for Beam customers

Processing invoices, complaints and credit notes

EDI / DESADV / ESKER


o Setup new customers

o Responsibilities of adding or

changing customer in EDI

o Alignment and collaboration

with IT Consultant/OTC Support/EDICOM (external provider)

o Maintain/Request Transportation Routes

in SAP

Qualifications

Experience in a logistics, customer service or supply planning role with exposure to customers, distributers, key account managers and finance business partners, ideally within the Spirits or drinks industry.

Strong analytical skills

Able positively manage tension even in challenging situations

Ownership solving supply constraints & interpret demand signals at an early stage

Focus on high financial and service level

Must be fluent in local language and good in English, any additional language is a plus, but not required. Ability to communicate clearly and concisely, both orally and written.

Experience in dealing with key account customers and service providers.

Candidate should have experience in supply chain management departments in the FMCG retail industry

Should work well and gladly with other people

* ERP systems knowledge