Job Description

Digital Content Operations Manager (m/f/x) weekly working time of 40 hours. Mondays to Fridays.

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.



TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.



At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.


Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. We are also at the heart of DHL’s digital agenda and a keystone to driving the delivery of a far-reaching roadmap of development.

Job Purpose

Primary purpose of the Digital Content Operations Manager is to actively consult, plan and execute

projects that help drive the digital roadmap of DCIS and/or deliver value to supporting business units. This demands an individual with a broad-brush digital understanding and appreciation of the interplay of customer, business and technical requirements. The role will focus on projects and providing digital expertise primarily for DHL.com, invariably having to account for UX & design, content management & deployment, channel strategy & marketing, tracking & analytics, as well as front & back-end technical requirements. Key aspect of role is the management and motivation of individuals within Digital Content Operations team and wider project teams for successful outcome, where the role also serves as crucial link between DCIS, BUs and other organizational functions or stakeholders.

Principal Accountabilities

Manage members of Digital Content Operations team either directly or as part of project team Lead and/or support consultation, planning and execution of DHL.com related projects (BU and XBU) relating to content management & deployment, functionality enhancements & improvements, UX & design optimization, or front/back-end technical developments Support strategic assessment and consideration of new / alternative digital marketing tools, platforms or strategies in order to offer relevant, suitable and innovative digital marketing services to the entire business (BU and XBU) Track, manage and ensure overall quality and timeliness of Digital Content Operations and Digital Marketing activities and/or projects Serve as a link and point contact to XBU/BU project and stakeholder teams

Knowledge, Skills and Experience:

Bachelor

/ Master’s degree in Business Administration or similar At least 3-5 years of work experience in digital marketing field with proven track record of project management and delivery Extensive understanding and practical experience of Content Management Systems and platforms for multiple country/language website management, preferably Adobe Experience Manager Experience in managing agencies and other partners Ideally understanding and practical experience of tools/platforms for channel marketing deployment (e.g. Eloqua, PathFactory, Google AdWords, Oktopost, Adobe Analytics) Ideally experience of CRM tools (preferably Salesforce) and/or APIs, more specifically their integration with other platforms Ideally knowledge of the business of DPDHL group, the various business units, business models, customers and products OR at least experience within a multinational with equivalent organizational complexity

Your benefits:

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.