Job Description

Job Title: IT Support Specialist*

Location: 44139, Dortmund, Germany (Full-time Onsite)*

Working Hours: Standard business hours, Monday to Friday*

Start Date: Immediate*

Experience Required: 3 to 5 years in desktop and infrastructure support*

Contract Duration: 12 months initial, extendable based on performance*

Language Requirements: German B2 (min), English B2 (min)*

Prerequisite: Must have legal right to work in Germany full time*

Job Overview

The Desktop Support Engineer provides first line technical support to end users in a corporate onsite environment. The role is responsible for handling incidents and service requests, troubleshooting hardware and software issues, and supporting daily IT operations in accordance with SLA and ITIL standards.

Core Responsibilities

Provide first line technical support through ticketing systems and phone communication Create, update, and resolve incidents and service requests using ITSM tools such as ServiceNow or Remedy Support Windows based desktop and laptop environments including Windows 10 and Windows 11 Perform installation, configuration, and replacement of desktops, laptops, printers, and peripherals Assist with system imaging, deployment, and standard build processes Manage basic Active Directory tasks including password resets and account unlocks Troubleshoot common application issues including Microsoft Office Provide basic support for mobile devices and VOIP phones Perform basic network troubleshooting for LAN, WiFi, and VPN connectivity issues Follow security policies, patching procedures, and compliance standards Document solutions and contribute to knowledge base articles

Technical Skills

Windows 10 and Windows 11 desktop support Active Directory user management Microsoft Office support ServiceNow or Remedy ticketing systems SCCM and Intune exposure Desktop and laptop imaging Hardware troubleshooting and replacement Basic networking knowledge including IP addressing, DNS, and wireless networking ITIL based incident and request management

Soft Skills

Strong customer service and communication skills Ability to support non technical users Time management and prioritization skills Team collaboration and professional work ethic Clear documentation and reporting abilities
Art der Stelle: Vollzeit, Befristeter Vertrag
Vertragsdauer: 48 Monate

Gehalt: 40.000,00€ - 47.000,00€ pro Jahr

Bewerbungsfrage(n):

Könnten Sie mir bitte Ihr Deutschniveau gemäß dem GER-Rahmenwerk mitteilen (z. B. A1, A2, B1, B2, C1, C2)?
Arbeitsort: Vor Ort