Desktop Support/ It Support Engineer
Frechen, NW, DE, Germany
Job Description
Tasks
Desktop Support/IT Support Engineer
Location:
Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office during his absence.Duration:
1 YearType:
ContractSupport Type:
Onsite, multilingual (German + English), 4 days/week during office hoursKey Responsibilities:
Technical Support (L1/L2):
Handle tickets via ServiceNow from helpdesk or self-service portal. Provide onsite support for hardware, software, and connectivity issues. Escalate unresolved issues to L3 or vendors.
IMAC Services:
Install, move, add, and change IT equipment and software. Configure email, VPN, and network settings.
Device Lifecycle Management:
Coordinate hardware refreshes and data backups. Manage asset disposal and documentation.
User Account & Access Management:
Manage user accounts, passwords, MFA, and access controls.
Networking & Connectivity:
Troubleshoot LAN/WAN, VPN, and printer connectivity.
Peripheral Support:
Configure and troubleshoot printers, scanners, and external devices.
IT Security & Compliance:
Ensure antivirus updates, assist in audits, and enforce security policies.
Asset Management:
Track IT inventory, perform audits, and manage shipments.
Requirements
Documentation & Reporting:
Maintain knowledge base and document recurring issues.
End-User Training:
Provide IT orientation and training on tools and security.
Project Support:
* Assist in infrastructure deployments, office relocations, and application rollouts.
Beware of fraud agents! do not pay money to get a job
MNCJobs.de will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3343296
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationFrechen, NW, DE, Germany
-
EducationNot mentioned