Desktop Support Engineer
Job Description
Key responsibilities:
End-User On-Site Support
On-site troubleshooting of hardware, software, and connectivity issues.
Personalized support for VIP (if applies) users and during critical events.
Installation, configuration, and deployment of IT equipment: desktops, laptops, printers, mobile devices, and tablets.
Technical onboarding support for new employees.
Assistance in cybersecurity incident response and recovery following established protocols.
Workstation Management
Device imaging, configuration, and security setup.
License activation, permission assignments, and user profile setup.
Monitoring and maintaining the health and status of IT assets.
Preventive maintenance and resolution of recurring technical issues.
Meeting Room Support
Periodic checks of meeting room equipment (audio, video, conferencing software, connectivity).
Technical support for high-profile or critical meetings.
Issue resolution related to collaborative devices and tools (Teams, Google Meet, Zoom, etc.).
Inventory and Asset Management
Stock control, hardware delivery, and returns handling.
Logging activities and incidents in tools like JIRA, ServiceNow, or similar.
Coordination with suppliers for repairs, RMA handling, and warranty claims.
Documentation and Knowledge Sharing
Documenting technical procedures and incident resolutions.
Knowledge transfer to the Service Desk and the management layer for frequent or recurring issues.
Art der Stelle: Minijob
Arbeitsort: Vor Ort
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Job Detail
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Job IdJD3758695
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLübeck, SH, DE, Germany
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EducationNot mentioned