Desktop Support Engineer
Ering, BY, DE, Germany
Job Description
ROLES & RESPONSIBILITIES
The roles and responsibilties of Hardware Support Technician are as follows:
· Provide hardware break fix support, typically by whole unit swap
· Manage spares provided on site
· Provide deskside support, as described
· Execute installations and changes
· Deliver an excellent level of customer service
· Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
· Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
· Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
· Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
· Responsible for asset tagging and entering all incoming equipment into our asset management system
· Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
· Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
TECHNICAL SKILLS & CERTIFICATIONS
Technical Skills
? Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
? Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
? Strong Microsoft Office skills (Outlook, Word, and Excel)
? Effective communication in English and local languages
Job Type: Full-time
Pay: 2.500,00€ - 3.500,00€ per month
Work Location: In person
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Job Detail
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Job IdJD3458474
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IndustryNot mentioned
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Total Positions1
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Job Type:Vollzeit
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEring, BY, DE, Germany
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EducationNot mentioned