Job Description

About Wolt

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At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.


We're looking for a sharp, execution-driven

Design Manager

to join our

Support Experience

team at Wolt.

This team is reimagining how support works across all sides of our marketplace —

customers, couriers, and merchants

— building

contextual, intelligent, and human

experiences that scale across 23+ countries. From in-app automation and self-serve flows to the internal tools our Support and Operations teams use daily, the impact is wide and deep.



In this role, you won't just manage design work — you'll

lead from the front

, helping shape how millions of users experience help and resolution in moments that matter most.



This is a domain that touches every corner of Wolt — high visibility, high complexity, and enormous potential for innovation.



This role is ideal for someone who's equally comfortable defining vision and diving into the details. You're a natural collaborator who inspires confidence, thrives in ambiguity, and knows how to turn complexity into clarity.



At Wolt, we've evolved what design leadership looks like:


From

managing process

to

leading with conviction and momentum

From

coaching on craft

to

raising the bar through direction and example

From

aligning on frameworks

to

driving clarity and vision from first principles

From

interpreting strategy

to

shaping it alongside product, engineering, and operations partners

We're looking for someone who brings

taste, speed, agency, and autonomy

— someone who can make bold calls, align stakeholders fast, and execute at a high level without waiting to be told.



This role is based in our tech hub in Berlin or Stockholm.

Your Impact

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Build and Lead:

You'll lead a talented team of designers within the

Support Experience

domain — shaping strategy, guiding execution, and mentoring a high-performing team that operates across multiple product areas.

Raise the Bar:

Set and uphold a high bar for design quality, velocity, and craft — not just in visuals, but in interaction design, storytelling, and system thinking. You'll ensure our support experiences are not only effective but emotionally intelligent and brand-aligned.

Drive Strategy:

Partner with Product, Engineering, and Operations leads to define the future of support at Wolt — from customer-facing automation to agent-facing tools. You'll help decide

what

to build, not just

how

to build it.

Move the Work:

Guide your team through complex 01 spaces. You'll help cut through ambiguity, prioritize with clarity, and translate bold ideas into tangible, high-quality outcomes at speed.

Coach and Elevate:

Develop designers through hands-on feedback, coaching, and career development. You'll foster a growth-oriented culture that values impact, autonomy, and learning.

Design Human-AI Collaboration:

Leverage AI to make support more human, not less. You'll champion AI as a creative and strategic partner — accelerating discovery, powering intelligent support flows, and enabling more personal, scalable user experiences.

Act with Urgency:

You'll work autonomously, drive change proactively, and always prioritize user and business impact over process. You understand that

velocity is strategy

.

Our Humble Expectations

---------------------------

3+ years of experience

leading design teams in product-led organizations, ideally in marketplace, SaaS, or service-driven environments A

strong sense of design craft

— you care deeply about detail, clarity, and the emotional quality of experiences Proven ability to

ship complex, multi-surface experiences

across mobile, web, and internal tools Comfortable operating in

ambiguous, high-impact spaces

, balancing long-term vision with fast-paced delivery Skilled at

influencing cross-functional partners

through storytelling, design thinking, and clear decision-making Experience designing for or applying

AI in product workflows

A

growth mindset

and bias toward action — you thrive on experimentation, iteration, and continuous improvement

Next steps

--------------



As a next step, we'd love to

take a look at your portfolio

to get a better sense of your experience and design leadership. We're particularly interested in understanding how you approach challenges, shape direction, and bring ideas to life — both through your own craft and by guiding others. Work that shows how you think, collaborate, and evolve design over time is especially valuable to us. If you have any examples that reflect the final experience or outcomes, that's always a great bonus.

Our Commitment to Diversity and Inclusion

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We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.