Job Description

As a Delivery Station Supervisor, you will be responsible for the day-to-day operational excellence of our delivery station in Duisburg. This role involves leading a team to ensure efficient and timely processing and dispatch of packages, while maintaining high safety and quality standards.



Job Responsibilities



Supervise, motivate, and develop a team of delivery station associates, including performance management, training, and scheduling. Oversee the inbound and outbound flow of packages, ensuring efficient sorting, loading, and dispatch operations according to established procedures. Monitor key performance indicators (KPIs) such as delivery success rates, on-time performance, and productivity, taking corrective actions as needed. Implement and enforce company safety policies and procedures to ensure a secure working environment for all team members. Collaborate with other departments, including logistics, customer service, and transportation, to resolve operational issues and optimize workflows. Manage equipment and resource allocation, ensuring proper utilization and maintenance of delivery station assets. Analyze operational data to identify areas for improvement and implement process enhancements to increase efficiency and reduce costs. Handle and resolve operational escalations and customer service inquiries related to deliveries. Maintain accurate records and prepare operational reports as required.


Job Qualifications



Proven experience in a supervisory or leadership role within a logistics, warehousing, or transportation environment, preferably in a delivery station setting. Strong understanding of logistics operations, including sorting, dispatch, and delivery processes. Excellent leadership and team management skills, with the ability to motivate, coach, and develop a diverse workforce. Proficiency in using warehouse management systems (WMS) and other relevant logistics software. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities. Excellent communication skills, both written and verbal, in German and English. Commitment to safety and quality standards. Flexibility to work various shifts, including evenings, weekends, and holidays, as operational needs dictate. A relevant degree or vocational training in logistics, supply chain management, or a related field is a plus.

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?International Logistics?

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JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.