Job Description

About Grover

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Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.



We are looking for a

Debt Collections Agent -

Dutch Market

to join our talented

Debt Collection

team in

Berlin.

What you will contribute:

Contact customers via phone and email to inform them of overdue payments Plan a course of action to recover outstanding payments Negotiate payoff deadlines or payment plans Respond to customer queries Investigate and resolve discrepancies Update account status and database Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

First experience in Debt Collection Fluent in Dutch and English Customer service orientation Basic understanding of accounting principles Ability to multitask and work with targets and tight deadlines Experience with MS Office and Salesforce Excellent communication and negotiation skills

??? What you will love about us:

Hybrid model with 3 days per week in the office 30 days per year to work abroad BVG monthly discount to drive you everywhere in Berlin Mental health support with Nilo.health Physical health support with Urban Sports Club Annual learning budget of 750€ Exclusive Grover Tech discount for you & your loved ones Engaging, open office located in Berlin-Schöneberg with regular events

Looking forward to e-meeting you!