Job Description

About the team:


Within Global Operations, our mission is to build the best customer experience in fintech by delivering an effortless journey to all our merchants. We’re looking for a curious, driven Data Analyst intern to join our Data & Insights Team. You’ll help foster a data-driven culture across Operations and partner closely with our Customer Support teams to define and track the key metrics. You will create an impactful visualisation that enables the stakeholders to make daily decisions that directly impact the Operation strategy.

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What you’ll do

Contribute to intuitive, self-service dashboards for Customer Support and Operations Leadership and leverage modern AI to make data faster to access, easier to understand, and quicker to act on. Help define and maintain KPIs that measure the success of our Support Service Model and agent productivity/quality. Explore data, visualise insights, and support stakeholders to take clear and actionable decisions. Utilise DBT to maintain data models with SQL that retrieve and transform data, with guidance from senior team members. Document analyses, monitor metric performance, and help identify trends and opportunities for improvement. Collaborate with data analysts, analytics engineers, and product owners to turn business questions into insights and recommendations. Support cross-functional projects that implement data-driven strategies within Operations.
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You’ll be great for this internship if you have

Currently pursuing or recently completed a degree in a quantitative field (e.g., Data Science, Statistics, Computer Science, Economics, Engineering). Academic or project experience in data analysis (coursework, capstones, hackathons, or internships). Exposure to customer support data is a plus. Basic proficiency in SQL (SELECT, JOIN, aggregations) and eagerness to learn data modelling best practices. DBT is a plus. Knowledge of data quality checks and basic ETL concepts. Experience building dashboards or reports (Tableau preferred; Power BI, Looker, or similar also welcome) from coursework or projects. Ability to translate business questions into metrics and simple analyses, with a focus on clarity and impact. Strong communication skills to explain findings to both technical and non-technical audiences. Growth mindset: comfortable receiving feedback, asking questions, and iterating on your work. Collaborative approach and the ability to manage tasks independently with guidance when needed.
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What you’ll learn here

How to design robust KPIs and dashboards that inform daily operational decisions. Best practices for SQL, data modelling, and scalable analytics in a fast-moving fintech environment using DBT. How to partner with stakeholders, tell a compelling data story, and drive measurable outcomes.

Why you should join SumUp:

A discount platform, called Corporate Benefits, for all SumUp employees with more than 1,500 brands, with discounts that can reach 60% Futureben: Discount on sustainable goods from a platform varies from 10-30% Beach Volley, Football, bouldering & running teams Urban Sports Club membership (subsidized); In-office Gym Mobility Options: Company transport ticket (BVG Firmenticket) or Navit (App with several mobility options) Free weekly SumUp Breakfast on Mondays; Subsidised lunches on Tuesdays to Thursdays (5 Euros for a SumUpper) In-office drinks, fruit, games, and social events Quarterly Future Talent Meet-up

Job Application Tip


We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.