Job Description

We are TradeLink, the most intuitive and collaborative

B2B SaaS logistics platform

Short Product Demo here). If you're eager to

play a significant role

in revolutionizing one of the most complex industries, TradeLink is the perfect place to

accelerate your professional growth and development

. We offer a

remote-first culture

with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As a

(Senior) Customer Success Manager (all genders)

you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to take their logistic processes to the next level - logistics collaboration. The prevailing business priority is the customers’ successful adoption and productive use of our solution. By joining TradeLink in its current fast-growing phase, you will have the unique opportunity to actively shape the future of logistics. Want to get to know your interviewers? The Hiring Manager for this role is

Liv

, our Team Lead Customer Success

,

and your Talent Acquisition Partner is Nana.

YOUR RESPONSIBILITIES

You act as a

strategic advisor

to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire. You build and maintain

trusting relationships

with each new customer, develop project champions, and identify key stakeholders. You ensure TradeLink is adopted across the organization and enable

digital transformation

by applying comprehensive change management principles. You take ownership of your customers’

roll-out processes

along all steps of our customers' journey incl. Partner-activation. You identify, comprehend, and clearly articulate

user requirements

to enable customer-focused product development. You proactively identify opportunities within the customer base for

up-selling and cross-selling

TradeLink services. You work closely with the sales team to evaluate and confirm opportunities, contributing to the

overall growth of our network

.
WHAT YOU NEED TO SUCCEED

You have 2+ years of experience in a

customer-facing role

, in the logistics industry. You have already worked in

fast-paced environments

such as high-growth start-ups or consulting.

Experience in a B2B SaaS company

is a plus. You

like to solve problems

in a creative, yet effective way and

work in a focused, structured manner.

You are a strong

team player

with a hands-on mentality. You have?

distinct analytical skills

?and are?

highly self-organized

?with the ability to prioritize. You are business fluent in

German and English

. Any additional European language is a plus.
WHAT'S IN IT FOR YOU

Play a significant role in building a

new type of company

, a SaaS-enabled B2B network in the logistics industry backed by

strong investors.

Lots of

flexibility

due to our

remote-first

set-up to align your professional responsibilities with your personal life and needs. A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our

virtual office - Gather town

(and optional offices in Munich & Berlin) and unforgettable

company-wide offsites

. Check wrap-up videos from our last offsites on our YouTube page. An extremely steep learning curve as we invest in your continuous development through, regular (360-degree)

feedback cycles via Leapsome

based on company and team competencies, a

growth budget

, and an

experienced management team.

A team full of passionate,

motivated people

who contribute to a

supportive and inspirational environment.

An

inclusive culture

and

diverse teams

as we firmly believe that this makes us stronger and leads to more innovative solutions. A direct stake in the company's growth and achievements with our

VSOP program.

Furthermore, if you aren't completely confident that you meet our criteria, we recommend just taking the chance and applying anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.?TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful, safe, and welcoming environment for everyone who works here or with us.

Art der Stelle: Vollzeit

Gehalt: 45.000,00€ - 65.000,00€ pro Jahr

Arbeitszeiten:

Montag bis Freitag
Leistungen:

Aktienoptionen Betriebliche Altersvorsorge Betriebliche Weiterbildung Firmenevents Flexible Arbeitszeiten Gleitzeit Homeoffice-Möglichkeit Mentoring-Programm für Mitarbeiter Sprachkenntnisse werden vermittelt
Sonderzahlung:

Provision
Ausbildung:

Lehre/Ausbildung (Erforderlich)
Berufserfahrung:

Customer Success Management: 2 Jahre (Erforderlich) B2B SaaS: 1 Jahr (Erforderlich) Logistik: 1 Jahr (Wünschenswert)
Sprache:

Deutsch (Erforderlich)
Arbeitsort: Homeoffice

Voraussichtliches Einstiegsdatum: 01.09.2025