Job Description

Join Atlas Metrics on our mission is to make the sustainability impact of companies fully transparent.



We’re building the market-leading technology platform for organizations to track their Environmental, Social, and Governance (ESG) data and manage their sustainability performance.

?Join a team of talented sustainability experts, software engineers, and product builders!


Series A stage, backed by top VCs including Cherry Ventures, B2Venture, and GFC.

About the role

This is an exciting opportunity to join our

high-growth SaaS company

as a

Customer Strategy & Innovation Analyst

- a role where you’ll support customers on their ESG journey while also helping us shape smarter processes, digitalisation, and AI-driven innovation.


We’re looking for someone who is

driven, curious, and eager to learn

. You don’t need years of experience - if you’ve worked in a

customer-facing or Customer Success role

(ideally in B2B SaaS) and you’re excited about

optimising processes, building workflows, and experimenting with digital tools and AI

, we’d love to meet you.


This is the perfect role if you want to

combine customer-facing work with strategic thinking and innovation

, learn fast, and grow your career in a mission-driven environment.

Key Responsibilities

1. Onboarding Excellence

Lead onboarding journeys for new customers, ensuring they adopt and see value in our platform quickly. Define success plans with clear goals and timelines. Deliver tailored training and guidance, making complex topics simple and engaging. Anticipate roadblocks and solve them proactively to ensure smooth activation.

2. Customer Engagement & Support

Act as the first point of contact for customer queries through our help desk - answering questions, troubleshooting, and ensuring fast, effective resolutions. Maintain a high standard of service by responding promptly and proactively to customer needs. Conduct regular check-ins and reviews to strengthen relationships and increase retention. Capture common issues and customer feedback from support interactions, and feed insights back into product and process improvements.

3. Strategy, Innovation and Process Design

Analyse workflows and develop smarter ways of working - both for customers and internally. Use

digital tools and AI

to optimise processes, automate tasks, and scale impact. Contribute to the documentation and design of repeatable success playbooks. Help turn customer insights into strategies for growth and innovation.

4. Cross-functional Collaboration

Work closely with internal teams to advocate for customer needs and ensure seamless support. Assist with cross-departmental projects, including Asana tasks and collaborative initiatives.

Requirements

You have 1–2 years of experience in a customer-facing role (Customer Success, Account Management, Consulting, or similar — SaaS a plus). You have a strong interest in strategy, process optimisation, and innovation with digital tools & AI. You are a proactive self-starter who enjoys solving problems and taking ownership. You have excellent communication skills in German and English. You are familiar with tools like HubSpot, Asana, Notion, and Slack - or have the curiosity to learn them quickly. Basic knowledge of ESG principles is a plus, but passion and willingness to learn are most important.

Location

We are a remote-first company. You can either work out of our headquarters in Berlin or remotely. Choose the setup that works best for you. Remote locations should be within +/- 3 hours of CET time. We regularly get together at co-location weeks to strengthen a great culture across geographies.

Start date

ASAP

Benefits

We value you and your work, at all times. If you join Atlas, you will receive:

Competitive salary Generous equity package A family-friendly work environment with flexibility and understanding around the hours you work Nilo.health account Learning and Development yearly budget 28 days of vacation (+1 added every year) A new MacBook and a budget for accessories & equipment Urban Sports membership (or something similar of your choice) Regular co-locations and offsites to strengthen a great culture across geographies

Why join Atlas Metrics?

Work with a world-class team:

Collaborate with a world-class team of ESG experts, engineers, and designers.

Join a purpose-driven mission

: Make a meaningful impact by helping organizations easily measure and manage their sustainability performance, accelerating the global transition to sustainable business models.

Experience growth

: Thrive in a high-growth startup environment that fosters creativity, innovation, and adaptability. *

Develop professionally

: Unlock your potential with numerous opportunities for professional development, skill expansion, and career advancement in a supportive, learning-focused environment.