Job Description

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Our mission

We’re on a mission to create 10 million human firewalls! At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today’s evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.

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Your mission

As Customer Strategy & Operations Associate you will be the primary owner of a dedicated client portfolio, acting as their trusted partner from the beginning. You will use these direct client relationships to uncover insights, solve real problems, and ultimately shape our internal processes and product roadmap. You will work very closely with our Head of Customer Operations. We are looking for an entrepreneurial "Builder" who is motivated by making our customers successful while helping us to build the operational structure to scale it.



How your day-to-day will look like:

Build Relationships:

Develop, maintain, and own strong relationships with a portfolio of clients, primarily in the DACH region.

Drive Success:

Lead the onboarding process for new clients and champion product adoption, ensuring every customer realizes value from the platform.

Grow Your Expertise:

Become a go-to technical expert on the revel8 platform, leveraging your deep product knowledge to solve complex client challenges and identify technical gaps.

Empower Customers:

Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.

Shape Our Customer Strategy:

Shape our long-term customer strategy by identifying and implementing opportunities to optimize our internal processes, build scalable operational playbooks, and directly influence the product roadmap based on client feedback.
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Is it you we are looking for?

You...

Have initial experience in a client-facing role such as Consulting, Customer Success or Solution Engineering, ideally within a B2B SaaS company. Have a strong technical aptitude and a genuine curiosity for learning products in-depth to help others succeed. Are a tech-savvy, self-driven individual who enjoys solving challenges and finding practical solutions for customers. Are fascinated by AI and the world of cybersecurity awareness. Thrive in a fast-paced, hands-on environment with a high degree of autonomy and ownership. Are a courageous collaborator who isn't afraid to ask questions, experiment with new ideas, and advocate for customer needs. Are fluent in German & English: You can communicate confidently with our team, our clients and other stakeholders.
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Why revel8?

Foundational Role:

Be a core member of our early post-sales team and directly shape how we support and delight our clients.

Own Your Impact:

Take full ownership of client relationships and initiatives, from onboarding to long-term adoption, and see the direct results of your work.

Continuous Learning:

Work alongside experienced Customer Success and Product experts in a highly collaborative environment from day one.

Grow With Us:

As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.

Hybrid Flexibility:

We value in-person collaboration at our Munich hub but balance it with the flexibility of a modern hybrid work model.

Collaborative culture:

Join a close-knit team that values innovation, teamwork, and celebrating successes.

Competitive salary, commission, and a mission-driven team

that cares about doing great work.
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Ready to join the revellion?

Perfect, let’s talk! Just submit your application, and we’ll get back to you as soon as possible. In case you have any questions, feel free to reach out to us. We're happy to answer any questions you might have.

We're looking forward to receiving your application!

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About us

revel8 is building the next generation of cybersecurity awareness for the age of GenAI. We help organizations protect themselves against modern social engineering attacks by turning their employees into an active line of defense against modern cyber threats.


Today, we are a team of around 25 ambitious individuals - and this is only the beginning of our revellion. We are currently based in Berlin and are preparing an exciting next chapter: in February 2026, we will open our brand-new office in Munich and move our entire team there. As we grow, we’re not just aiming to build a great product, we’re creating a place where revels can do their best work and grow along the way.