Job Description

As a global leader in precision measurement sensing technologies,

Vishay Precision Group (VPG)

addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise makes the world safer, smarter, and more productive.


We are seeking an enthusiastic and pro-active

Customer service professional, German speaking,

required to work as part of a team within a busy and demanding environment, supporting the activities of the Divisional and Regional Sales Managers and Engineers.


Join our

Force Sensors division in Heilbronn

!

Accountabilities:

Order management: end to end order management incorporating order entry and acknowledgement; tracking EDI orders; planning outbound despatches with the Warehouse; date management based on Planning and Purchasing information; raising pro-forma invoices where appropriate. Cancellation requests, expedite requests and ongoing monitor of request dates, Factory commit dates and reschedules. Customer enquiries as required, in coordination with Internal Sales or Line Manager: provide prompt and comprehensive responses to customer queries relating to stock availability, delivery leadtime and pricing. Become the customer’s voice within the business - aspire to exceed customer expectation, and to develop and optimise the relationship. Business optimisation: ongoing focus on Budget and forecast achievement; improving delivery timelines through close collaboration with Planning, Logistics and other internal teams. Customer open order book (OOB) management and correlation in coordination with the customer Update customer portals as applicable Complaint management involving relevant sales person, ensuring thorough investigation and timely resolution. Returns: co-ordinate product returns in line with defined RMA process, in alignment with relevant sales person, and follow to secure credits and 8D. Master data: maintain ERP, CRM and internal databases, including new customer account creation Manage direct orders for finished load cells, electronics and accessories on inter-company sources. General administrative tasks. Reporting: generation of reporting and documentation in line with customer and internal expectation. Prepare for, attend and contribute to meetings and conference calls. To undertake, within reason any other task within the department as requested.


Requirements:


Above average levels of numeracy, literacy and

IT skills are expected. Strong ERP skills

. Relationships will be developed via telephone, email and occasionally, face-to-face. Therefore good presentation and communication skills are vital.

English & German

should be both spoken and written well. Minimum two years’

experience of customer service in a B2B manufacturing or distribution environment

is necessary. Team player with ability to prioritise. Good attention to detail. Unafraid to take on new challenges and develop within a demanding environment. No knowledge of sensors is needed, but would be advantageous. A degree of autonomy will be given, so independence, initiative and decision making are necessary. Operating primarily in an office environment, there are no specific safety issues. The ability to handle and prioritise a fluctuating, varied and sometimes pressurised workload is important.


Region:


Europe



Benefits:


30 days vacation plus bank holidays Company events Active BGM * Flexible Working Model