Job Description

About the Role:

As a Customer Service Representative (d/f/m) within our Daily Banking team, you will make an impact by supporting our customers. As the first point of contact, you will address concerns from various channels and ensure a positive customer experience. We believe that personalized customer experiences are at the heart of our actions. Therefore, we are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service.

Key Contributions:

Serve as the first point of contact, assisting our customers and helping them resolve their concerns. Address general inquiries or provide support with our digital services, acting as a reliable contact with care. Ensure a satisfactory interaction and build close relationships with our customers through your commitment. Contribute to shaping the future of banking and actively support the growth of the company.

Work Model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.

Qualifications:

Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner. Demonstrate a strong service mindset and an affinity for digital service offerings. Fluency in German both spoken and written, along with solid English skills. Value and contribute to a positive work environment. Embrace continuous development, view change as an opportunity, and actively participate in shaping it.

Nice-to-Haves:

Experience in customer service in the financial industry.

Encouragement to Apply:

We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.