Job Description

Online marketplaces have never been this awesome.

As an e-commerce marketplace, METRO Markets GmbH works with hundreds of partners within Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service. We are part of METRO Group.



We are looking for a

“Customer Service Expert (m/w/d)”

for the Spanish Market!



Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Customer Service Expert (m/f/d) for the Spanish Market, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!



Your main responsibilities will include but not limited to the following:

3rdLevel requests handling (claims & complaints) such as Escalations management and Warranty & Special Requests handling Engage with customers through various channels and deliver personalized assistance Quality assurance and measurement activities Collaborate with cross-functional teams to escalate and resolve complex customer cases Proactively identify opportunities for process improvement and customer-centric initiatives Handling of negative Customer reviews Point of contact for all kind of enquiries raised by customers

You've got

Proven experience within Customer Service Strong communication skills, both written and oral Proven conflict management and problem-solving skills Previous experience working within customer service in the e-commerce (ideally) Strong interpersonal skills with the ability to work effectively within dynamic teams Confident, driven, assertiveness and proactive attitude. Excel and analytical skills (e.g. for root cause analysis) Native/Fluent Spanish and at least professional level in English (essential). Fluency in any other European Language is highly beneficial.

We've got

Innovative product and exciting career opportunities in an agile environment with a start-up mentality A diverse and vibrant international environment of 70+ different nationalities Flexible working hours and hybrid working with also flexible home office policy 30 days of vacation per year Full support from METRO Group – our mother company Metro Card for shopping at discounted rates & company discounts with renowned brands JobRad for commuting Health and wellbeing support Language courses subsidy for professional growth Attractive referral program Team events, MeetUps, and TechTalks And much more

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.