Job Description

You’re passionate about creating seamless experiences for auditors and audit assistants? Let’s talk.

We are

dnl

– an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.
We’re looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients.

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day.

Key responsibilities

Act as the

trusted voice of our customers

internally, ensuring their needs are understood and prioritised. Be the

first point of contact for incoming customer requests

– from initial inquiry to resolution. Leverage on your audit experience by reproducing

customer cases

before handing them over to our development team.

Communicate with users

in a clear, structured, and proactive way.

Document solutions, write handbook

articles, and

contribute to release notes

.

Collaborate closely

with

Product, Engineering

, and

Sales

to improve the product and processes. Help

scale workflows and knowledge bases

as our customer base grows.

What you bring

1-2 years of experience in

financial audit

or a related field – you know the workflows and pain points of our customers and speak their language. Strong

technical affinity and curiosity

for how complex software works. Excellent communication skills in

German and English (C1+)

. A structured, hands-on approach to

solving problems

. Strong

project management skills

– you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.

Ownership and startup compatibility

– you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.

What we offer

30

vacation

days per year Competitive

compensation package

Ownership

from day one,

flat hierarchies

,

short decision paths

Flexible

working hours

A collaborative, international, ambitious, and supportive

team

uD83CuDF89 Strong

team culture

with regular offsites, events, and open feedback

Join our team

and help us create an

outstanding experience for audit professionals worldwide

– with an AI product that truly changes the way they work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.