Job Description

Department
Sales & Pricing

The Role

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As a Customer Support & Sales Representative, you will be the first point of contact for our customers, handling a wide variety of questions and requests across multiple channels. You’ll play a key role in ensuring fast, accurate, and customer-focused service, directly contributing to customer satisfaction, retention, and the team’s sales objectives.

Key Responsibilities

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Handling Customer Requests

+ Receive, assess, and respond to client inquiries, straightforward complaints, and service requests across multiple channels.
+ Provide clear, timely, and customer-centric solutions, collaborating with or escalating to other departments when needed.
+ Contribute to customer retention and satisfaction through proactive, high-quality service.
Customer Administration

+ Register and manage customer information, offers, orders, requests, complaints, and documentation (e.g., import/export papers) in relevant systems.
+ Ensure accurate and efficient data management in line with company procedures.
Customer Visits & Events

+ Welcome customers at our offices and represent TVH at fairs and events.
+ Build strong relationships by discussing customer needs and sharing insights into our product portfolio.
Active Sales / Proactive Selling

+ Identify potential customers and engage in prospecting activities.
+ Hand over leads to colleagues when specialized expertise is required.
Coaching & Training

+ Share knowledge, insights, and best practices with colleagues.
+ Support the team by helping new or less experienced colleagues.
Expertise Development

+ Continuously develop and maintain a strong understanding of TVH products, processes, and sales systems through training and coaching.

What We’re Looking For

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Strong communication skills and a customer-centric mindset. Ability to handle requests quickly, accurately, and professionally. Proactive attitude with a willingness to learn and grow. Strong organizational skills and attention to detail. A team player who enjoys collaborating and sharing knowledge. Previous experience in customer service or sales is a plus. Someone that is fluent in English & German.

What We Offer

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A dynamic role in an international, innovative company. Opportunities for professional growth through coaching and training. A supportive, team-oriented environment. Competitive compensation and benefits package.

About TVH

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TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.


Recruiter
Celine Devos [C]