Job Description

CSS Team Lead | Gaming - EU

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Weilburg, Hessen
Work Type: Full Time

Team Lead - Customer Success Specialist (CSS) | Gaming Industry

Location:

EU |

Senior Level

About Tyr Rewards

Tyr Rewards, launched by TyrAds in 2022, is transforming reward systems through an innovative and seamless platform. Users earn rewards by engaging with mobile gaming brands, making reward acquisition fun, accessible, and rewarding.

Role Overview

We are looking for a

Team Lead EU- Customer Success Specialist (CSS)

to drive exceptional user experience and engagement in the gaming industry. As a leader in the customer success team, you will oversee client interactions, optimize processes, and ensure smooth operations across multiple platforms. This role is ideal for a gaming enthusiast with excellent communication skills, problem-solving abilities, and leadership experience in a fast-paced environment.

Key Responsibilities

Lead and manage a customer success team, ensuring high-quality service for gaming clients. Develop and implement customer success strategies to improve engagement and retention. Act as the primary escalation point for customer issues and work cross-functionally to resolve challenges. Monitor key performance metrics and provide actionable insights to improve user satisfaction. Train and mentor team members, fostering a culture of continuous improvement. Collaborate with mobile gaming partners to enhance customer experience and engagement. Stay updated on gaming trends and support tools to optimize support operations.

Requirements

Bachelor’s degree

in Business, Marketing, or a related field.

Proven experience

in a customer success or account management role within the gaming industry. Strong

leadership skills

with experience managing a team. In-depth knowledge of

mobile gaming platforms, CPE,CPI, and Offerwalls

. Excellent

communication and problem-solving skills

. Ability to work in a

fast-paced, dynamic environment

. * Familiarity with

analytics and tracking tools

for performance measurement.