Job Description

Location

Berlin


Customer Service

In short

------------


Our Account Services Team (Customer Support) is growing, and with this comes the exciting opportunity to become part of the team in our Berlin office. As an Account Services Representative, you work with our B2B partners in managing their orders whilst providing the excellent customer service expected from a premium sportswear brand. This includes account support, product related claims, order management or invoicing. We embrace the fast and flexible pace dictated by the industry and the company’s growth.

Your Mission

----------------

Act as a first point of contact to our B2B customers and internal partners and be responsible for their inquiries via email and phone You will take the initiative to clarify open questions and issues by proactively connecting with our customers - always aiming for the best solution for all parties You will work cross-functionally to get orders to the dealers on time and in full by aligning our interests with other stakeholders and creating a collaborative relationship You will work on requests in our CRM-System (Salesforce) and execute them in our ERP system (D365), with great accuracy and attention to detail You enjoy sharing your ideas, knowledge and experience with your team to work towards customer service excellence You will put your analytical skills to the test and find creative solutions that WOW our customers

Your story

--------------

You have previously worked in a customer oriented environment and you have a passion for customer service, emphasising on delivering high-class experience Your German and English skills are business fluent (C1 / C2 level required). You feel confident quickly switching from one language to the other. Any other European language is a big plus. Being a digital native, working with a modern IT infrastructure excites you. You are at ease when finding your way through new systems and you can easily apply previous knowledge to find your way around You have excellent interpersonal skill and are passionate about building and maintaining customer relationships, you work well with others, and they can rely on you You enjoy working with people. As a communication expert, you are empathetic, patient, polite and you are flexible to react to different situations as they arise You're well organised and have an innate attention to detail. You're able to work independently and prioritise your tasks, while working within a limited timeframe

About the Team

------------------


Being in direct contact with our customers means we’re able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Customer Service. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience. That's why we are called Happiness Deliverers.

Most lived Spirit in our team

Team

--------

Team

--------


While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Berlin

In a former 19th Century postal building by Berlin’s river Spree, you’ll find our future-focused, creative hub.



Köpenicker Str. 122,

10179

Germany



Rikiya
HAPPINESS DELIVERY SYSTEM SPECIALIST, YOKOHAMA
My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

What we offer

-----------------


On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.



On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

What to expect

------------------


We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.



Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.



Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role.



We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.