Job Description

Position

We are looking for a

Client Advisor

for our Boutique in

Hamburg

.

Permanent position; start date ASAP.

The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in their Store.

Job responsibilities

General

Acts as a versatile professional, consistently operating in support of the Boutique with the objective of achieving the highest level of client satisfaction. Aligns with the Brand’s style, values, and qualitative standards throughout the entire sales and after-sales journey. Collaborates with colleagues to foster a positive team environment, supporting the collective performance of the Boutique. Receives, organizes, and displays products in accordance with Company procedures. Ensures the Boutique is always maintained in an impeccable and orderly manner, reflecting the Brand’s image.

Sales

Is responsible for the sales process following the Company standards Provides and maintains a high level of customer service Manages commercial relations with clients in order to ensure the highest level of satisfaction

Client Management and CRM

Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image Manages claims with supervisor support Turns every touchpoint with customers into a positive situation, always promoting Brand image Communicates to the Management the collected information regarding clients Executes the follow up of clients’ requests

Product and Visual

Participates to product presentations Deeply knows all products of his/her category and is updated on all the product categories in store Ensures the appropriate care of the store

Profile

Profile

Relevant work experience as Client Advisor in a luxury boutique Aligned with the Loro Piana brand identity and passion for LP products Strong luxury touch and approach Excellent interpersonal and relationship building skills Strong clientelling skills Fluent Italian and English

LORO PIANA

MAISON

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Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.