Job Description

We are more than just an employer. We are V-LINE.


250 colleagues, 10 locations, 4 continents: We are V-LINE - and are looking for you to join our team!

For our headquarters in Sehnde near Hanover, Germany, we are looking for the next possible date for a:

Clerk Customer Service (m/f/d)


As a Customer Service Clerk, you are primarily responsible for ensuring that our customers can rely on us. With your structured and service-oriented approach, you ensure that inquiries, quotes, and orders are processed smoothly and professionally – thus creating a positive customer experience.

Your tasks:

Providing professional customer support, both written and verbally, during the inquiry, quotation, and order stages Preparing customer quotations, including sales price calculations, taking the competitive situation into account Technical and commercial processing of customer orders Communication regarding scheduling optimizations and delays Coordination and communication of queries and rejections regarding customer inquiries After-sales services – communication and management of complaints/returns Building intensive customer relationships to identify needs and market trends early on Creating a positive customer experience through our services Managing complaints and expectations with our customers Representing the company and its range of services to our customers

Your profile:

Completed commercial training Initial experience in customer service Fluent German and English (spoken/written) High level of customer focus Intercultural skills and ability to work in a team Communicative and articulate Solution- and results-oriented work Good communication skills Good schedule management and reliability

Our offer:

Varied tasks in an international environment Flexible working hours and the opportunity to work remotely Attractive compensation with vacation and Christmas bonuses Participation in the Hansefit sports program Bicycle and equipment leasing and our Corporate Benefits Portal Company pension plan Support for public transport Permanent employment contract Internal coaching and employee development Flat hierarchy and open corporate culture

Would you like to contribute your knowledge and experience in a lively, dynamically growing environment? We are looking forward to people who meet new challenges with commitment and team spirit.

Please send your application stating your salary expectations and availability.

Absolute discretion is a matter of course.


About us:


V-LINE EUROPE, with more than 150 employees at its Sehnde site, is the headquarters of the international V-LINE GROUP. 250 colleagues, 10 locations, 4 continents: We are V-LINE. Medium-sized company and innovation go hand in hand and merge into what we do really well: providing a wide range of service solutions for the optimized procurement of spare parts for our customers worldwide - and all this for more than 40 years.


I am looking forward to your application!


V-LINE EUROPE GmbH

Elena von Jan

Borsigring 11

31319 Sehnde


Phone: (+49) 5138 7008 0