Job Description

Long Description:

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces Perform support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training as needed Setup and troubleshoot various audio/video/presentation systems. Good familiarity with Crestron, Q-Sys Meeting support including set up and take down

Items to Consider:

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will work on a specific customer site

WHAT WE’RE LOOKING FOR

Must-Haves:

Effectively communicate with employees, customers and colleagues Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of basic signal flow for audio, video and control Fluent in German and minimum B2 level English!

Nice-To-Haves:

Minimum of 3-4 years of audiovisual support experience Formal education in Electronics or related field Intermediate PC troubleshooting knowledge Experience in a service environment

WHY YOU’LL LIKE WORKING HERE

30 days vacation company pension plan additional health insurcance various employee discounts (corporte benefits) Job Rad / job bike program Enjoyable and dynamic company culture Extensive training and professional development opportunities secure and permanent employment

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.