Job Description

Additional Information

Job Number

25173611

Job Category

Rooms & Guest Services Operations

Location

Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Be empowered.

Begin:

Personalised onboarding program & staff accommodation subject to availability to support your start

Belong:

A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another

Become:

Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels

Be connected:

Numerous employee events and team-building activities to strengthen our “Team Spirit”

Be honored:

Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide

Be well:

Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

At the Dual-Brand Hotel “Sheraton & Marriott Frankfurt Airport Hotel,” two premium brands unite to form one exceptional employer! Have you already discovered your passion for the Guest Service Center in all its facets? Then start your journey with us as an

At Your Service Agent (m/f/d). Two brands – endless possibilities!


Your key responsibilities include:

Direct communication with our guests and customers across all channels Interaction with guests and colleagues from all over the world A job where you can apply and develop your strengths You understand what our guests need and do everything to make their stay as unforgettable as possible You advise guests on all matters and always have the right answer ready You know how to handle guest requests professionally thanks to your expertise

Be able.

You enjoy coordinating and talking on the phone You always have an open ear for the needs of our internal and external guests, and you thrive on handling complex tasks thanks to your organizational talent You’re eager to develop yourself every day, learn new things, and be part of a warm and ambitious team You remain calm and composed, even in stressful situations You’ve already gained experience in a similar position and/or have completed training in hotel management Your communicative nature sets you apart, and you feel very comfortable in both German and English—any additional language is a plus

Be connected.

We look forward to getting to know you!

Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.


When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.