Job Description

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About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first

AI-native Employee Experience Platform

. Our

industry-leading and award-winning agentic AI communications channels

- intranet, employee app and email solutions - create engaging experiences that connect and empower employees.



Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.

We are proud to be a

Unicorn

company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.


We're growing our Customer Care team!



We're looking for an

Associate Customer Care Agent

to join us at our

Chemnitz HQ

. In this role, you'll be a trusted partner for our customers, helping them navigate questions, solve challenges, and get the most out of our product. With your growing product knowledge, you'll work closely not only with our customers, but also with internal teams such as

Development

and

Customer Success

, ensuring feedback and solutions flow smoothly across the company.

To support our customers globally, this role covers

Monday to Friday, 9:00 am – 6:00 pm CET

.

What you'll be doing

Be the

first point of contact

for our customers; supporting them via phone, email, and (soon) live chat Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues Take ownership of customer requests from start to finish and make sure every ticket ends with a

great outcome

Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved Think one step ahead by

proactively reaching out

to customers when you notice something that could impact them Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers

What you need to be successful

Some experience in

customer support or a customer-facing role

, and you enjoy helping people via phone, email, and chat A customer-first mindset: you like listening, asking the right questions, and finding solutions that truly help Clear and confident communication skills, both with customers and internal teams like Sales, Development, and Customer Success A basic understanding of

HTML/CSS and APIs

(you don't need to be a developer, but you're curious and not afraid of technical topics)

Fluent German (speaking and writing, C1+) and English (B2)

; you're comfortable switching between both in your daily work A collaborative team player with empathy, positivity, and a good sense of humour, who enjoys working in an international environment Interest in technology and modern tools, especially topics like

AI, automation, and prompting

Bonus points if you've worked with a ticketing system (e.g. Zendesk) or in a

SaaS environment

: great, but not a must

What you'll get

Competitive Compensation- we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan) Flexibility- we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560 Recharge- with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August Wellbeing- Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation Support*-we're offering a company pension scheme
Volunteers Day*- you'll get one day off per year for supporting a social project