Job Description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our

industry-leading and award-winning communications channels

– intranet, employee app and email solutions – create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany, with offices in Berlin, New York, London, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.

We are proud to be a

Unicorn

company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are growing our Customer department! We are looking for an additional Associate Customer Care Agent in our Chemnitz HQ. In this role, you will mainly focus on supporting our customers with all kinds of inquiries to ensure the customers’ ongoing satisfaction. With your deep product knowledge, you will be in direct contact with our customers and other internal teams, primarily with Development and Customer Success Management departments.

To support our customers as best as possible, we are looking for colleagues who are open to work from

9am - 6pm Central Time,

Monday to Friday.

What you'll be doing

Provide outstanding customer service mainly via phone, email, and in the future potentially also live-chat
Answer general queries, after-sales requests, products, and technical inquiries
Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
Investigate potential bugs and errors, escalate if necessary and inform other parts of the team continuously
Reaching out proactively to customers who might face an issue to inform them about it

What you need to be successful

Experience in customer support role with an ability to talk to customers via phone, email and live-chat
Working experience in a customer-facing role and you enjoy interacting with customers on a day-to-day base
You are able to communicate on a high level with customers and internal stakeholders, e.g. Sales, Development and Customer Success Management
General understanding how HTML/CSS and APIs works
Excellent communication skills in German C1 and English C1
You are a motivated team player and you have tons of passion, humour and enthusiasm who enjoys working in an international and diverse environment
You are a tech and smartphone-savvy person who’s interested in the latest technologies (such as AI and prompting)
Experience with a ticket system (e.g. Zendesk) and/or in the SaaS industry is a big plus

What you'll get

Competitive Compensation - we offer attractive salary packages including a Long-Term Incentive Plan
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year)
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support-we’re offering a company pension scheme
Sports & Health - join our sport courses in the offices. The offices are equipped with fruits, drinks and snacks
Team Building - Regular team and office events including the yearly Staffbase Camp
Volunteers Day- you’ll get one day off per year for supporting a social project
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid

Chemnitz

Customer Care & Support