Job Description

Job title
Airport Services Agent Fixed Term Contract (DUS)
Ref #
227568
Location
Germany - Dusseldorf
Job family
Cargo & Airport Operations
Closing date: 06-Nov-2025


We are currently recruiting for an Airport Services Agent in Germany.


This is a two year fixed term contract.


Based in Dusseldorf, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.




Specific accountabilities include:

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates Assisting the Duty Officer in handling company materials and records Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers Ensuring passengers are assisted smoothly through airport facilities Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained Organizing check-in counters and coordinating documentation issues

We are currently recruiting for an Airport Services Agent in Germany.


This is a two year fixed term contract.


Based in Dusseldorf, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.



Specific accountabilities include:

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates Assisting the Duty Officer in handling company materials and records Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers Ensuring passengers are assisted smoothly through airport facilities Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained Organizing check-in counters and coordinating documentation issues

Qualifications

Qualifications - External

Job-related experience in customer services within airport operations. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment High level of computer literacy Excellent customer focus and service delivery Good interpersonal skills and strong team orientation Ability to work shifts is essential Fluency in English both written and spoken.



You must have the legal rights to live and work in Germany to be considered for this role

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.



So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=227568