Job Description

TASK RESPONSIBILITIES:



Ensure the timely answering of customer sales queries, their bookings and follow up:


By prioritizing the incoming quotes as per set guidelines By following the set guidelines in terms of price offering in order to win the quote By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP) By offering multiple options on a quote, so that the customers always find a suitable one (price, time) By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …) By selling Cargolux’s value added services By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels By assisting customers to confirm the bookings via the digital channels upon potential failure of booking By requoting the customers if certain parameters of the initial quotation have changed By updating all sectors of a booking pre-flight By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc. By ensuring that bookings, subject to compliance checks are processed prior to departure By pro-actively following up on pending offers by phone and mail By pro-actively contacting potential customers in case of short-noticed space availability By redirect received market information to the Sales Management By monitoring his/her daily work based on available/provided data and dashboards.

Ensure Customer Service and Sales Activities



Deliver customer service excellence by timely responses and follow up to all customer requests Taking care of customer complaints and issues as per given guidelines Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Operations, Compliance) Report internally challenges and issues in order to achieve improvement in the general customer experience Timely processing of incoming Product allotment bookings as per the internal processes Handle customer allocation overbooking requests in conjunction with Route Management Manage all required approvals for booking requests of the concerned commodity’s i.e. compliance, shoring, ok-to-forward in close dialogue with the customer


ESSENTIAL REQUIREMENTS FOR THE POSITION:



Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field First work experience is considered as an advantage Strong written and oral communication skills in German and English Feeling comfortable to work in a team as well as autonomously Ability to plan and prioritize work Proficiency in MS Office


WORKING CONDITIONS:



Position based in Frankfurt Occasional travel 30 days of annual leave, vacation allowance and a 13-month salary Flexibility in working hours 2-days WFH policy Deutschlandticket or parking slot at office Company pension plan Annual team events * A certificate of good conduct will be required