ACS Customer Service Specialist Job in Ladgov Corporation

Acs Customer Service Specialist

Wiesbaden, HE, DE, Germany

Ladgov Corporation

5 Current Jobs Openings

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Job Description

Job Title:

Customer Services Support Specialist

LOCATION:

USAG Wiesbaden, Germany

Position:

Full-time

Duties:

Manage Interactive Customer Evaluation (ICE) comments, surveys, and Commander’s Hotline responses Analyze customer satisfaction data and prepare monthly/quarterly/annual reports Support customer service award programs and recognition events Coordinate and standardize customer-facing service areas across the garrison Deliver Interactive Customer Evaluation (ICE) training and promote customer service best practices

Qualifications:

Bachelor’s degree in business, human resources, or related field

and

3+ years of experience in customer service program management
— OR —

6+ years of directly related experience, with 3 years in an English-speaking environment
Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems Strong communication, project coordination, and analytical skills

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