Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


We currently have an excellent opportunity for a

Workplace Experience Ambassador (m/f/d)

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to join our Integrated Facilities Management team in Munich.


This role is a dynamic and flexible role within the Workplace Services (WPS) team in Munich, providing high-level customer service across multiple administrative and operational functions. This role requires a proactive and service-oriented individual who can seamlessly transition between front-of-house reception duties, service desk support, meeting coordination, and administrative tasks. The successful candidate will be cross-trained in different roles to ensure business continuity and smooth operations.

Your tasks:

Provide front desk and reception services, ensuring a professional, welcoming, and well-organized office environment Greet, assist, and direct visitors, clients, and employees in a friendly and professional manner Manage internal and external meeting room bookings, ensuring full accountability and smooth coordination Support vendor management for catering services, ensuring timely delivery and high-quality standards Assist with the preparation and coordination of meetings and events, including signage, checklists, and required documentation Oversee and support flexible room setups, including furniture arrangements tailored to event or meeting needs Perform administrative and back-office support tasks to ensure efficient office operations Actively support hospitality services as a Hospitality Day Porter, including setting up coffee stations, snacks, and performing light clean-up duties Demonstrate willingness to travel occasionally to support other locations within Germany Maintain a flexible and hands-on mindset, supporting all areas of office management and effectively bridging operational and administrative functions

Your profile:

2-3 years of experience in an administrative, customer service, or front-of-house role. Background in the hotel industry, service center, or ticketing support is a plus. Fluent in German and English (written and spoken). Strong organizational and time-management skills. Excellent interpersonal skills with a customer-first mindset. Professional appearance and demeanor with high attention to detail. Ability to multitask and prioritize in a fast-paced environment. Build strong relationships with internal stakeholders and external guests, ensuring personalized service. Act as a trusted advisor for meeting hosts by providing catering recommendations and logistical support. Develop expertise in workplace service tools, processes, and best practices.

Our offer

Creative freedom for tasks and projects Active exchange in the global industry network Working together at eye level Space for personal growth, not only for work Acknowledgement of achievements - also monetary benefits The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.


Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:

Marta Marunchak

marta.marunchak@jll.com

Location:

On-site –Munich, DEU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice


Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.


For additional details please see our career site pages for each country.


For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.


Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.