Job Description

Location
Ansbach
Contract
Part time
Job Category
Sales & Account Management

Working Student – Emerging Accounts Success Management Team

Location: Ansbach / Remote within Germany

Part-time (15–20 hours/week)

Start: as soon as possible

THE OPPORTUNITY

Tradebyte – the leading integrator for Fashion & Lifestyle brands across Europe and an independent company within the Zalando Group – is looking for a motivated Working Student to support the Emerging Accounts Success Management (EMA) Team.

The EMA team is responsible for ongoing customer management, ensuring smooth collaboration, and identifying opportunities for growth and upselling. A core part of the role includes the preparation and follow-up of Quarterly Business Reviews (QBRs) and other customer-related activities.

As a Working Student, you will take over essential preparation and organizational tasks, enabling Success Managers to focus more on strategic customer engagement. This is an exciting chance to gain hands-on experience in Customer Success Management within the B2B SaaS and e-commerce environment.

WHAT WILL YOU DO (AND LOVE DOING)

QBR Preparation & Customer Materials

Create and prepare presentations, reports, and performance analyses for customer meetings Maintain and improve templates and playbooks for Success Managers

Upselling Support

Assist in preparing business cases and offer documents Research and summarize best practices to highlight customer growth opportunities

Process & Tool Support

Maintain customer data and project status in internal systems Support KPI tracking and create regular status reports

Daily Team Support

Take over organizational tasks to free up Success Managers’ time for customer engagement Collaborate with cross-functional teams (Sales, Marketing, Product) on relevant topics

WHAT WE ARE LOOKING FOR

Currently enrolled in a Bachelor’s or Master’s program (Business, Management, Economics, or similar) Strong interest in Customer Success, Account Management, E-commerce, or SaaS Analytical mindset with strong organizational skills and attention to detail Excellent communication skills in English (German is a plus) Proactive, curious, and comfortable working in a fast-paced international environment Previous experience in customer-facing roles, project work, or sales is a plus

WHAT IS IN FOR YOU

Gain insights into Customer Success Management with leading Fashion & Lifestyle brands across Europe Take responsibility in a fast-growing tech company at the heart of the e-commerce ecosystem Work with a diverse, motivated, and international team Flexible working hours, home office options & up to 30 vacation days Exclusive perks: Zalando discounts (up to 40%), employee share shop, company bike or e-car charging Supportive work environment with a focus on well-being: health offers, free drinks & fruit

Recruiter

Tanvi Puri


tanvi.puri@tradebyte.com


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