Job Description

Description

As a Working Student (German Speaker),

you will be an integral part of our

Customer Success team

, supporting the

weekly Community & Enablement Sessions held onsite at our Mannheim premises

. These sessions bring together 10–20 participants from various industries to explore regulatory compliance topics and learn how to work effectively with our software solutions.

You will take ownership of the

onsite coordination

, acting as the main point of contact for participants — from welcoming guests and managing logistics to supporting speakers and gathering feedback. Your role will be essential in ensuring that each session runs smoothly and delivers a high-quality experience.

In close collaboration with our Customer Success and Enablement teams, you will also contribute to the

continuous improvement

of our onboarding and knowledge-sharing formats, while strengthening relationships with our clients through direct interaction and professional support.

Your Responsibilities

Onsite Coordination

: Be the main point of contact on the day of the session, greeting participants and managing check-in.

Pre-Event Preparation

: Ensure food and beverages are ordered in advance, the room is set up the day before, and materials are prepared.

Customer Engagement

: Create a welcoming atmosphere, engage with participants, and represent osapiens' values.

Live Support

: Support the experts onsite by taking notes, collecting questions and feedback, and ensuring smooth flow throughout the event.

Follow-up Assistance

: Relay key discussion points to the Customer Success team and ensure any questions are tracked.

Your Experience

You are currently enrolled in a university program (business, communications, law, or related fields preferred). You have a

genuine interest in regulatory compliance

and understand the relevance of software in this space. You are a

people-person

, enjoy building relationships, and are not shy to take initiative. Strong organizational skills and a

hands-on, problem-solving mindset

. Fluent in German and English. Availability to be

onsite in Mannheim once a week

, with presence the day before for setup.

Join us for this and more...

Real-world exposure

to regulatory technology and direct interaction with customers from various industries A

dynamic, collaborative work environment

where your ideas are valued and implemented The opportunity to

shape the customer experience at osapiens

from the ground up and actively contribute to the success of our Community & Enablement Sessions in Mannheim Room for

creativity and ownership

through cross-functional teamwork and open communication

Growth potential

into future roles in enablement, operations, or other customer-facing teams A

purpose-driven mission

, working alongside global industry pioneers to solve meaningful and complex challenges

Flexibility and team bonding

supported by hybrid work options where possible Regular

team events and outings

with our global colleagues And of course –

free drinks and snacks

to keep you energized during your day

About osapiens

osapiens develops holistic Software-as-a-Service solutions that enable global companies from a wide range of industries to ensure transparency, efficiency and trust along their entire value chain. The goal of osapiens is to enable sustainability through transparency in the supply chain at the product level and at the supplier level. With its cloud technology platform, the 'osapiens HUB', osapiens uses innovative technologies such as artificial intelligence to not only strengthen companies economically, but also to make human rights and ecologically sustainable and responsible corporate governance the global standard.



osapiens currently works with around 1,300 companies from more than 50 countries around the world in sectors including consumer goods, wholesale and retail, automotive and engineering, fashion and luxury, and pharmaceutical and medical products. The fast-growing company was founded in 2018 and currently employs nearly 300 people from more than 35 nations at its headquarters in Mannheim, Germany.