Job Description

Warehouse Supervisor



Company: JD.com, Inc.



Job Summary



The Warehouse Supervisor at JD.com, Inc. is responsible for overseeing daily warehouse operations, ensuring efficient and accurate processing of goods, and leading a team of warehouse associates to meet operational goals and maintain high standards of safety and productivity.



Job Responsibilities



Supervise and coordinate the daily activities of warehouse associates, including picking, packing, shipping, receiving, and inventory control. Monitor and optimize warehouse processes to improve efficiency, reduce costs, and enhance overall productivity. Ensure accurate inventory management through regular cycle counts, discrepancy resolution, and adherence to company procedures. Train, mentor, and evaluate warehouse staff, fostering a positive and productive work environment. Maintain a safe working environment by enforcing company safety policies and procedures, conducting regular safety audits, and addressing potential hazards. Collaborate with other departments (e.g., logistics, customer service) to ensure smooth operations and timely order fulfillment. Prepare and analyze daily, weekly, and monthly reports on warehouse performance, identifying areas for improvement and implementing corrective actions. Operate and oversee the use of warehouse equipment such as forklifts, pallet jacks, and scanners, ensuring proper maintenance and adherence to safety protocols. Resolve operational issues and employee conflicts in a timely and effective manner. Contribute to the continuous improvement of warehouse operations and processes.


Job Qualifications



Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred. 3-5 years of progressive experience in warehouse operations, with at least 1-2 years in a supervisory role. Proven ability to lead, motivate, and develop a team of warehouse associates. Strong understanding of warehouse management systems (WMS) and inventory control principles. Excellent communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to operate various warehouse equipment (e.g., forklift, reach truck) and hold relevant certifications. Knowledge of safety regulations and best practices in a warehouse environment. Ability to work flexible hours, including evenings, weekends, and holidays, as needed. Strong organizational skills and attention to detail.

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?International Logistics?

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JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.