Job Description

JOB DESCRIPTION

Are you eager to work at a dynamic digital bank creating seamless customer experiences? Join JPMorgan Chase & Co. in Berlin as a UX Writer to shape the Chase Germany app and customer communications.


We're seeking a proactive communicator and UX thinker familiar with German banking to craft empowering content. You will be a part of our Design and Customer Experience team, reporting to the VP UX writer, onsite in Berlin.

Job responsibilities

Craft effective, meaningful copy to shape customer journeys focusing on tone, accessibility and meaning for different audiences Present and communicate work and recommendations to partners, content and design leadership, and stakeholders across the business Work with other UX writers by giving and receiving feedback, and sharing best practices to help elevate our work and maintain consistency across experiences Work closely with designers, product managers, researchers, localisation specialists and engineers to shape end-to-end customer experiences Understand, consider and balance business goals and requirements, regulatory requirements, and tech constraints with good customer outcomes Manage multiple projects and deadlines Learn, understand and work with content team processes Contribute to writing guidelines to maintain consistency Collaborate with and manage multiple stakeholders more widely across the business including marketing, legal, compliance, privacy, risk and customer servicing teams Join UX research sessions and use learnings to inform our content experience

Required qualifications, capabilities, and skills

You’re fluent in English and skilled writer You have experience crafting UX product copy and you know when to be consistent and when to deviate (for a better experience) in an app flow, buttons, help messages and push notifications You have a portfolio with examples of UX writing projects you’ve worked on You’re highly curious, value user research, and using insights to adapt and improve work You're comfortable working with localisation teams to maintain meaning and a unified voice across different languages You’re comfortable learning about new, unfamiliar topics, and asking the right questions to build your understanding You're comfortable working onsite at our Berlin office, 5 days a week

Preferred qualifications, capabilities and skills

You have a Bachelor’s degree in Communications, English, Journalism, Creative Writing, Human Centred Design or something similar You have experience with Jira and Confluence (or similar software) You have experience in banking, FinTech, or financial services You have some German language skills, and can contribute to discussions about German language choices



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ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.



The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.