Job Description

Travel Counselor

- (2600000E)

As the U.S. military and government division of CWT,

CWTSatoTravel

is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.


We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with

CWTSatoTravel

today.


The

Travel Experience Counselor

is responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Main responsibilities:

Creates domestic reservations for clients to include air, hotel, rail, and ground transportation. May create single destination international itineraries to major international destinations. Advises clients of international travel requirements such as visas, passports, immunizations, etc. Supports one or more accounts. Solves typical travel related problems consistently. Operates within detailed procedures under minimal supervision. Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues. Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy. Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures. Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance. Attends staff and training meetings for ongoing updates in the travel industry and office procedures. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

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Qualifications

Experience & education:

Experience

Minimum 1 year call center experience or equivalent travel counselor experience. Industry knowledge and reservation skills in order to create domestic and single destination international reservations. Proficiency in a minimum of one CRS Sabre experience preferred High school diploma or equivalent

Knowledge, skills and abilities (KSAs)

Excellent customer service skill required Ability to meet and maintain required performance standards


An equivalent combination of education and experience may be considered.




Primary Location: Kaiserslautern
Work Arrangement: Office - Client
Employment type: Standard
Job Family: Travel Counselor
Scope: Country
Travel: No
Shift: Day Job
Organization: TX_Military & Government
Job Posting: Jan 13, 2026