Technical Program Manager (Germany) Job in OnHires

Technical Program Manager (germany)

Berlin, BE, DE, Germany

Job Description

About our client

Our client is a fast-growing European AI company redefining how enterprises deliver customer support. They’re building a next-generation conversational agent platform that helps global organizations deploy AI agents able to truly understand local language, culture, and context, across voice, chat, and email. Trusted by leading enterprises in telecom, finance, and healthcare and backed by top-tier investors, the company is scaling rapidly across Europe. Join a high-velocity, product-driven AI startup where each team member drives real impact, working with cutting-edge technology, global clients, and founders who combine deep AI expertise with enterprise delivery excellence.

Role Summary

As a Technical Program Manager (TPM), you'll be the central owner of end-to-end delivery for our AI solutions to enterprise clients. Your primary mission is to be the crucial bridge between the client's business objectives and our engineering team's technical reality. You define what we build, when it's delivered, and ensure successful production launches and high adoption rates.

Key Responsibilities

Delivery Leadership:

Own the entire implementation lifecycle, meticulously orchestrating timelines and defining

SLAs

across Product, Engineering, and Client teams.

Technical Scoping & Requirements:

Translate high-level business goals into

strict, actionable project requirements and success metrics

. You are the guardian against

scope creep

Technical Translation:

Convert client needs into precise project tickets and blueprints, providing

Agent Engineers

with a clear roadmap for development.

Performance and Value:

Monitor and analyze AI agent performance in production against key business KPIs (e.g., resolution rates, CSAT). Drive continuous refinement cycles based on hard data.

Client Success & Strategy:

Act as the main client interface. Prove solution value with data and collaborate to identify and scope new AI use-cases to expand our footprint within the enterprise.

Why join

+ Be part of a team defining how enterprises deploy AI at scale.
+ Work with cutting-edge technology trusted by global enterprises.
+ Fast, entrepreneurial environment, high autonomy, and high impact.
+ Competitive compensation and equity package.
+ Germany-based, hybrid setup.

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