Job Description

Do you want to not only manage IT services, but actively shape them and strengthen customer relationships in the long term? As a

Technical Manager for Service Delivery

(Human*)

, you are an operational pacemaker and strategic contact - with responsibility for the quality and further development of our managed services. Our

office in Dresden

is a strategic hub for our joint work, enabling close collaboration and regular communication with your team. Become part of a team that stands for reliability, innovation and active responsibility.


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WHAT YOU CAN EXPECT FROM US

Operational coordination of the technical team to ensure high-performance and customer-oriented service provision With your commitment, you will actively support incident, problem, change and release management and ensure that all agreed service level agreements (SLAs) are reliably met Analysis of service metrics to identify optimization potential in service quality, automation and efficiency Communicating with customers in collaboration with Service Management Efficient use of various ITSM tools

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WHAT YOU SHOULD BRING WITH YOU

Completed training as an IT manager for SIAM or comparable professional experience At least 5 years experience in IT service management or IT operations management At least 2 years in a coordinating or leading role in an international service environment Very good technical understanding in the areas of infrastructure, cloud, networks and IT security Sound knowledge of ITIL and mastery of ITSM processes A good feel for people, processes and priorities Very good knowledge of German and English
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NOT A MUST, BUT A PLUS

Certifications in network technologies from Cisco, Fortinet or similar Knowledge of project management methods such as PRINCE2, Scrum or Kanban

Do you not yet have all the required skills? We would be happy to check the possibilities of a qualification program.





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WHAT WE OFFER YOU

The opportunity to actively help shape processes and improve the customer experience Permanent position with 30 days' vacation and a flexible working time model with the option of mobile working Supportive onboarding with a mentor at your side Individual, extensive training opportunities (e.g. through e-learning) Focus on work-life balance, health prevention, company pension scheme and attractive additional benefits such as team events and job bikes

Get to know all the benefits: Benefits



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WORKING AT ENTIRETEC

We enjoy and are passionate about working for international customers such as Continental, Schott and Zeiss. Our managed services make their day-to-day business easier and help them achieve their goals.



Our team is as diverse as our solutions. We work together on projects from different locations around the world. English is an important part of our corporate culture.



At ENTIRETEC, there is a working environment at eye level that is characterized by team spirit and appreciation. Your ideas are in demand and you are welcome to play an active role in shaping them. Every contribution to the success of our team and our customers counts.



Get to know your team: Employee stories



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SUITABLE FOR YOU?

Upload your application directly via the "Continue to application" button or find out more about us on our website. We look forward to hearing from you and will get back to you.



Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy here. Information on the application process.



Personal formulations in the job advertisement are to be considered gender-neutral. Gender, origin, skin color or handicap play no role for us, nor which group we feel we belong to or what we believe in. What is important to us is that we all pull together and achieve extraordinary things together - for ourselves and our customers.

Apply through our careers page::

https://career.ebnd.de/jobs/284477?utm_source=indeedApply&utm_medium=organic&utm_campaign=empfehlungsbund_job_posting&locale=en&user_address=26