Job Description

TecAlliance interconnects global automotive aftermarket data and knowledge from order to invoice. With over 900 colleagues working in 140 countries, we are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, and ZF. We act as an information hub and process facilitator for them, ensuring standardized processes that help clients save costs (process and indirect costs) and time through efficient processes enabled by our software.


You are a hybrid tech-savvy consultant (m/f/d) who can translate complex technical solutions into clear business value for clients, enjoys regular customer interaction (online and face-to-face), supports both 1st and 2nd level teams, and thrives in a role that blends technical depth with communication, travel, and collaboration. And we´re looking forward to welcoming you to our so-called business functional team for DACH-3.

Your role:

You advise customers by understanding their processes and showing how TecAlliance solutions create measurable business value. You solve complex technical issues by providing 2nd level support and guiding 1st level teams to become more autonomous in resolving tickets—your impact is reflected in faster resolution times and improved customer satisfaction. You lead onboarding and migrations to ensure smooth implementation and timely adoption of TecAlliance solutions—measured by implementation speed and customer feedback. You create knowledge by developing case studies, best practices, and support documentation, while collecting product and data needs from the customer perspective. You collaborate and improve by working closely with customers and internal teams, contributing to process optimization and regularly engaging in field visits to strengthen relationships and gather insights.

Your profile:

You enjoy regular customer contact, both online and face-to-face, and thrive in building strong, trust-based relationships. You bring a degree in IT/Computer Science/or equivalent practical experience to the table. You collaborate naturally with colleagues and stakeholders, continuously improving tools, workflows, and customer outcomes. You speak German and English confidently (B2 level) You’re willing to travel for customer visits and field engagements across the DACH region. Travel will be up to 2-3 consecutive days a week. You bring a solid technical foundation, ideally with a Bachelor’s degree in IT, Computer Science, or equivalent practical experience. You’re confident working with: Database structures, CRM (i.e. Microsoft Dynamics) and ticketing systems, basic understanding of API tools (rest & soap) & Microsoft Suite You combine technical competence with strong customer interaction skills, enabling you to translate complex needs into practical solutions.

Benefits:

Contracts, Salary, and non-monetary benefits


All our contracts are by default unlimited (probation period is six months).


Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.


Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.


Company pension plan.


?Group accident insurance.


?? Bike leasing.


Discounts on our corporate benefits program with a broad range of partners.


in case you work on one of our sites, we offer subsidized meals.

Location-independency/flexibility:


Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany.


Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.


? Set-up: notebook, headset and mouse will be provided, other equipment upon request/need.


Vacation: 30 days a year.


? Balance job & life: Flexible working hours: you decide where and when you work.

Culture:


?? Kununu Top Company 2023: we’re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate.


We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team.


? Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.


Come as you are - do you prefer T-shirts over a shirt? Great.


Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.


The contract title of this position is Technical Consultant.

Please note

that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding. * that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.