Technical Client Success Manager – Web & E Commerce

München, BY, DE, Germany

Job Description

#

Your mission




In this role, you’ll act as the

technical bridge between our clients and our delivery team

. Your focus will be on understanding technical requirements, coordinating implementation, and ensuring high-quality delivery of websites and e-commerce solutions — rather than active selling.


This role is ideal for someone with a

technical or implementation background

who enjoys client interaction but prefers delivery quality over sales targets.

Your Responsibilities



Act as the primary technical contact for SME clients in the DACH region Translate client requirements into clear technical briefs for the delivery team Coordinate WordPress, WooCommerce, and Shopware projects end-to-end Review project progress, timelines, and technical quality Support clients with technical questions and solution-oriented advice Maintain documentation, project updates, and handovers Stay current with web technologies, CMS platforms, and e-commerce trends #

Your profile



2–5 years of experience in web development, e-commerce implementation, or technical project coordination Strong understanding of WordPress, WooCommerce, or Shopware Comfortable communicating technical topics to non-technical clients Structured, detail-oriented, and quality-focused

Fluent German

and good English skills Sales or upselling experience is useful but not required
#

Why us?




8Ninjas (8N) https://8ninjas.io/ is a growing daughter company of

Acrontum GmbH

, a Munich-based digital engineering firm known for delivering innovative software solutions to leading brands.

8N was founded to serve

small and medium-sized businesses (SMEs)

with a dedicated focus on

web development, digital marketing, and e-commerce.




Our mission is to help growing companies build and expand their digital presence - through modern

WordPress and Shopware websites

, effective

online marketing campaigns

, and practical

e-commerce strategies

that drive measurable results.


We’re a small, agile team combining

German client service

with

technical delivery excellence from our South African hub

, and we’re now looking for a motivated colleague to help us

grow our client base and strengthen existing relationships

.


Learn more about the history of 8Ninjas and Acrontum: https://www.acrontum.com/de/8n-landing-page/

What We Offer



Technically challenging projects for SME clients Clear focus on delivery quality rather than sales targets International collaboration with experienced developers Flexible working hours, remote option, and 30 days’ vacation Supportive team culture and professional growth opportunities #

About us




At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top-tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member.



As a dedicated equal opportunity employer, we embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process, where diversity is our strength and innovation is fueled by the unique perspectives of our people. Together, we're not just working—we're building a warm, inclusive team where everyone is valued.

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Job Detail

  • Job Id
    JD4194411
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Vollzeit
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    München, BY, DE, Germany
  • Education
    Not mentioned