Job Description

Join our Cronon Team as a Technical Account Manager (m/f/d), where you will play a pivotal role in managing and optimizing our IT administration unit. As a leader in a fast-paced and innovative environment, you will oversee the planning, coordination and consolidated team activities, ensuring smooth collaboration across departments. This role offers the opportunity to work with cutting-edge technology and drive the performance of a key unit within our growing and flat organization.


#

Responsibilities

#

Client Communication & Support

Act as the primary point of contact between the client and internal teams. Provide clear and responsive communication via email and phone (including on-call support). Understand the client's business needs and help coordinate the delivery of services accordingly. Foster strong, long-term relationships based on trust and reliability.

Incident & Request Coordination

Assist with the coordination of incidents and service requests. Follow up with internal departments to ensure timely resolution. Keep clients informed about ongoing issues and progress updates. Support the documentation and follow-up of infrastructure changes.

Project Coordination

Help plan and monitor small to mid-sized projects with support from senior team members. Coordinate schedules, meetings, and project tasks. Track project status and communicate updates to clients and internal stakeholders. Support testing and implementation phases. Promote process improvement and clear documentation.
#

Qualifications

Business Fluent German (B2 CEFR or above). 2+ years of experience in a client-facing or coordination role. Strong organizational and communication skills. Ability to manage multiple tasks and priorities with a service-oriented mindset. Telephone availability to meet customer needs during weekends.
#

Benefits

Hybrid working model with home office option. Flexible working hours through trust-based working hours. Modern office space with very good transport connections. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. * Various health offers, such as sports and health courses.