Job Description

#Give people access to justice!

Digital technologies are currently changing the legal market significantly and this will only accelarate in the next years. Flightright, Chevalier, tenancy law and freem form the

Allright Group

! We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic law and labor law. Digitalisation and automisation, efficiency and the optimisation of processes guarantee the best legal advice for our clients.

Are you passionate about leading teams, driving operational excellence, and making an impact in a dynamic, international environment? We are looking for an experienced and motivated

Operations Team Lead UK (m/f/x)

to oversee and guide our UK Operations team in Berlin. This is a unique opportunity to take on a leadership role while remaining actively engaged in daily casework, ensuring both strategic oversight and hands-on contribution.

Why we?

Modern working routine with a remote work option – 5-day week divided into 2 days in our Berlin office on site and

3 days remote work

In addition to your holiday, you are entitled to

workation

days when you can work 100% remotely

Diversity is important to us!

We look for people from all backgrounds, cultures, ethnicities, gender identities, sexual orientations, beliefs and physical needs You can look forward to working in a friendly, courteous and

motivated team

Learning Snacks and Summer Camp are just some of the opportunities where you can get plenty of brain food to further your education or be actively involved in change Let us subsidize your

monthly ticket

or your

Urban Sports Clu

b memberships, or take advantage of our

bike leasing

service and choose your job bike

Your tasks

As the

Operations Team Lead UK

, you will play a pivotal role in ensuring the seamless functioning of our UK operations. You’ll manage a team of dedicated customer advocates who support English-speaking customers, including those outside of the UK market.
This dual role allows you to lead and inspire your team while staying connected to day-to-day operations, resolving cases, and acting as a role model in customer service excellence.

Team Leadership:

Lead, inspire, and develop a high-performing team. Provide clear direction, coaching, and regular feedback to foster professional growth Ensure team members are well-trained, motivated, and aligned with company processes Act as a bridge between Operations and other departments (e.g., Legal, Marketing) Drive a culture of collaboration, open communication, and continuous learning

Operational Excellence:

Oversee daily customer interactions, ensuring exceptional service and satisfaction Personally handle complex cases and escalations, setting a strong example for your team Collaborate closely with Legal Counsel UK and partner advocates to optimize workflows Identify opportunities to improve processes and implement enhancements

Performance Management:

Define clear performance goals in alignment with company objectives Monitor KPIs, track team results, and ensure accountability Conduct regular performance reviews and provide constructive feedback

Your profile

Proven experience in

team leadership

within operations, customer service, or a related field,

specifically in the UK market

A deep understanding of the

UK customer landscape, culture, and expectations

, enabling you to guide the team effectively Strong problem-solving mindset and ability to handle escalations with confidence Excellent communication skills in English (German or another European language is a plus) A

hands-on leader

who thrives in both managing and contributing directly to daily tasks Experience in

setting performance goals

and driving teams toward measurable results Ability to collaborate effectively across departments and with external partners

Apply now!

We will get back to you within a few days

#premium

Art der Stelle: Vollzeit, Festanstellung

Leistungen:

Betriebliche Weiterbildung Empfehlungsprogramm Firmenevents Flexible Arbeitszeiten Gleitzeit Homeoffice-Möglichkeit Kostenlose Getränke Mitarbeiter-Rabatt Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
Bewerbungsfrage(n):

Was ist deine Gehaltsvorstellung? (Bruttogehalt/Jahr in EUR)
Berufserfahrung:

Teamleitung: 2 Jahre (Erforderlich)
Sprache:

Englisch (Erforderlich)
Arbeitsort: Zum Teil im Homeoffice in 10245 Berlin-Friedrichshain