Job Description

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Position

Supervisor (m/w/x) Aachen


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Profile

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.



Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.



With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

Creating the daily staff planning and coordinating employees on the sales floor (zoning) Managing employee sickness in absence of manager Induction of new employees Implementation of floor management
Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

Support in achieving monthly and annual sales targets including year-on-year sales growth Ensuring excellent customer service and alignment of the team with the customer Carrying out the morning briefing and shift handovers Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks Updating the visual merchandising and implementing updates and animations
Ensuring order and cleanliness on the sales floor

Operations

Carrying out inventories to ensure optimum availability of goods Complete merchandise management, from receiving to proper storage, booking out, returns and tester management Preparing for the opening and closing of the corner Reporting and tracking of maintenance and merchandise issues Deputizing for the Corner Manager in case of absence
Additional tasks related to the daily business

KPIs

Customer satisfaction & feedback Stock availability & replenishment efficiency Compliance with operational routines Awareness of retail key figures such as MS, IPT, AVB, number of services, shrinkage Inventory on schedule

Do not hesitate to apply if you have…

Personal Skills

Customer-focused and business-driven mindset Reliable, hands-on, and solution-oriented Excellent communication and delegation abilities Positive attitude and ability to inspire others Structured work ethic
Interested in team management

Experience & Technical Skills

At least 2-3 years' experience in retail, preferably in the beauty sector Enjoy dealing with customers and developing employees Analytical and commercial working methods Strong hands-on mentality and presence on the sales floor Basic knowledge of SAP and Excel is an advantage
Good knowledge in English or native language of the country

Being LVMH

Acts people oriented Shows creativity and drives innovation Strives for excellence Entrepreneurial spirit & mindset

Here, you will find:

Community,

in which authenticity is embraced, and the strength of our differences fuels our collective spirit

Culture

of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

Work that brings fulfillment.

From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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SEPHORA

MAISON

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Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.


The House provides a superior selection of quality products and always keeps pace with the latest trends.


The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.


With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.


At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.