Job Description

We are currently looking for a detail-oriented and customer-focused Strategic Customer Support Specialist to join our Tektronix Services Customer support team for the EMEA Region. In this role, you will be responsible for ensuring the accurate and timely processing of customer requests, while maintaining a high level of customer satisfaction and cross-functional collaboration.

Key Responsibilities:

Service Support for Key Customers:

Manage the end-to-end processing of key customer service requests and contracts, including RMA creation, verification, and tracking, as well as Contract execution and invoicing in compliance with internal policies and external regulations.

Customer Communication and Field Service coordination:

Serve as a key point of contact for customers by handling inquiries, resolving issues, and providing regular updates on order status. In addition, you will play a central role in supporting our Field Service and Sales Team, in coordinating Onsite Service requests and execution from Offer creation until final invoice of the Service job.

Issue Resolution:

Identify and resolve problems during the service process, such as delays, ensuring minimal disruption to the customer experience.

Support of Service Sales team:

Work closely with Service Sales teams to ensure smooth and timely quote to order fulfillment.

Essential Skills & Qualifications:

Communication:

Strong verbal and written communication skills to engage effectively with customers and internal stakeholders.

Organizational Skills:

Proven ability to manage multiple priorities, maintain accurate documentation, and meet deadlines.

Problem-Solving:

Proactive approach to identifying and resolving issues quickly and efficiently.

Attention to Detail:

High level of accuracy in order entry, tracking, and inventory coordination.

Language Skills:

Fluency in English and at least one other European language (German, French, or Italian) is required; knowledge of additional languages is a plus.

Technical Skills:

Experience with ERP systems such as OpenUp Time, Oracle or SAP is a plus.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. None