Job Description

Description

To strengthen our team at the Darmstadt location, we would like to welcome you as a

Sr. Customer Service Representative (m/w/d)

Start: 01 February 2026 or later

As a member of the International Customer Service Team, you will be responsible for processing orders from our global business partners. Your role will also involve enhancing customer satisfaction through exceptional service, which will contribute to our growth and success in the international market.

Key Responsibilities

Processing incoming license orders Packaging and shipping license dongles Communication with our logistics partner Sending informational materials (e.g., installation instructions) Maintaining and managing customer and product data in our customer portal Providing written and telephone support to customers regarding orders, licenses, etc. Managing inventory (copy protection dongles, packaging materials, etc.) Supporting the sales team Collaborating with the sales, finance, and office/secretariat departments

Skills, Knowledge & Expertise

Completed vocational training in the commercial sector Initial experience in inside sales 3+ years of relevant (comparable working experience) Good knowledge of Microsoft Office products Very high service and customer orientation Independent, structured, and goal-oriented work style, with quick comprehension Strong teamwork, flexibility, commitment, and communication skills Professional manners, a likable and friendly demeanor Good German language skills in both written and spoken (B2 or better) Good English language skills in both written and spoken (B2 or better - used daily).

Job Benefits

Exciting and diverse tasks in a dynamic and growth-oriented software company Flat hierarchies and efficient decision-making processes Modern offices and workspaces, working with the latest technologies Flexible working hours Company events Sports activities and a good work-life balance Free beverages, fruit, and snacks On-site cafeteria with our own chef Good transport connections Job ticket available / Job bike available

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.